Hi geeks. So I’ve been hairdressing for 17 years and I’ve never had anything majorly go wrong untill now a client of mine was previously Ballayage (level 6 on roots level 10 very ash on mids and ends) I had been using wella t18 on her mids and ends to give her that silver/grey tone.
She decided at her appointment that she wanted to start going lighter again. So I did a full head of bleach foils with 20 vol. only bleaching the dark level 6 and not putting any through mids and ends. Left it for 45 mins. Rinsed it and it was bright orange so I applied wella t18 just to the area I’d lifted. Didn’t do anything!! I then suggested doing more foils again with 20 vol. this time it went very orange/yellow so again I applied the t18 just to thst area. Still didn’t do much. I washed her hsir in purple shampoo and it turned it purple I have never in all my years had this happen to me. I was deeply upset by it all. I refunded her her money and told her to go to a salon in the morning (I’m a mobile hairdresser and was fully booked) and that if it cost any additional money I would cover it!!! So she went to a salon explained everything I even wrote down everything I’d done and used and the outcome. Again they put a toner on the root and shampooed it in purple shampoo again which made her hair even brighter purple!!!! I purchased a clarifying shampoo and and a deep conditioner. I know these things happen from time to time but this has really knocked my confidence to the point I don’t know if I want to carry on hairdressing. It’s mafe me panic and question everything I do colour wise now!!! I’ve never really liked doing blondes and their so unpredictable!!! My lady is so lovely and very understanding of the whole situation which I am incredibly lucky for!!!! But I just feel so down about it all. How can I get my confidence back
She decided at her appointment that she wanted to start going lighter again. So I did a full head of bleach foils with 20 vol. only bleaching the dark level 6 and not putting any through mids and ends. Left it for 45 mins. Rinsed it and it was bright orange so I applied wella t18 just to the area I’d lifted. Didn’t do anything!! I then suggested doing more foils again with 20 vol. this time it went very orange/yellow so again I applied the t18 just to thst area. Still didn’t do much. I washed her hsir in purple shampoo and it turned it purple I have never in all my years had this happen to me. I was deeply upset by it all. I refunded her her money and told her to go to a salon in the morning (I’m a mobile hairdresser and was fully booked) and that if it cost any additional money I would cover it!!! So she went to a salon explained everything I even wrote down everything I’d done and used and the outcome. Again they put a toner on the root and shampooed it in purple shampoo again which made her hair even brighter purple!!!! I purchased a clarifying shampoo and and a deep conditioner. I know these things happen from time to time but this has really knocked my confidence to the point I don’t know if I want to carry on hairdressing. It’s mafe me panic and question everything I do colour wise now!!! I’ve never really liked doing blondes and their so unpredictable!!! My lady is so lovely and very understanding of the whole situation which I am incredibly lucky for!!!! But I just feel so down about it all. How can I get my confidence back