Hi geeks, please help! .. I've had my first semi-complaint!! .. I had a spanish client last week who wanted to go blonder.. She had about 3inches regrowth of previous frown out highlights. She wanted to look blonder but not an all over colour and still wanted to see some Natural colour so I suggested doing 1 highlift, 1 bleach and 1 of her natural base to blend the regrowth through to the ends. I put soo many foils through her hair-her hair is half way down her back and she has lots of it. I spent a lot of time ensuring that I put back to back foils to ensure that it looked overall lighter but I said to her that she would need to have a couple of full head highlights to make her look as blonde as some of the pics she was showing me as it is a gradual process.
When I had finished, she seemed happy and said that it was almost as light as she wants it anyway! I agreed and said that next time, I think a t-section would be sufficient to get it looking that much lighter again.. She left and said that it was much lighter than when she came in and seemed happy and said she would be back not only for me to colour again, but to restyle aswell.
Today, she has contacted my beautician (self employed beautician) on her Facebook page saying that she is not happy with the colour and that she feels it is darker than when she originally came in and she feels I should do another half head highlights for her to make her blonder and that she does not have the money to pay again. And please could I let her know when I can do it for her so she can get the time off of work. My beautician replied saying that her Facebook page is purely for her beauty business and should she wish to contact me regarding her hair then please contact the salon. She hasn't as yet, but what would you do? Would you colour again for free? Or would you say that she must pay should she want more highlights as I had originally explained that It is a gradual process?
Please help!! xx
When I had finished, she seemed happy and said that it was almost as light as she wants it anyway! I agreed and said that next time, I think a t-section would be sufficient to get it looking that much lighter again.. She left and said that it was much lighter than when she came in and seemed happy and said she would be back not only for me to colour again, but to restyle aswell.
Today, she has contacted my beautician (self employed beautician) on her Facebook page saying that she is not happy with the colour and that she feels it is darker than when she originally came in and she feels I should do another half head highlights for her to make her blonder and that she does not have the money to pay again. And please could I let her know when I can do it for her so she can get the time off of work. My beautician replied saying that her Facebook page is purely for her beauty business and should she wish to contact me regarding her hair then please contact the salon. She hasn't as yet, but what would you do? Would you colour again for free? Or would you say that she must pay should she want more highlights as I had originally explained that It is a gradual process?
Please help!! xx