This has been a bad week for clients and I feel like throwing in the towel and just do nails as a hobby! Any advice on how I could have handled better?
1st client I had a few weeks prior & everything was OK then. She was a lady in her 90s in for a basic manicure..I took my time, was patient as could be even when she went back and forth on color. She had a nail crack I consulted with teacher on how to repair and I did so. 2x she grabbed my file when I stepped away! Grr. I kindly asked what it was, ensured her the end result would meet her expectations, tried to ask what exactly she wanted, told her I want her to be happy on multiple times...all she did was grumble grumble and point, no words! No clear communication. This happened a few times until I just got frustrated and kept my mouth shut/continued working.
2nd customer wanted acrylic soak off whilr waiting for granddaughter to get a haircut. We just started acrylics 3weekends ago. We use acetone only to remove. That took a good 30minutes and a lot of work to remove. Tried to give good chit chat and keep it client focused. Tried to offer Shellac as an acrylic alternative since she has strong nails already. She was hungry and felt enough time passed with the removal so settled with a basic Mani. She had super long nails, wanted trimmed and oval filed. She was another who grabbed my file even after I asked multiple times if it was OK and if she was happy . Once I started polishing she told me I needed to make longer strokes or else we'd be here all night! Kept referencing she was hungry, that I need to go faster, etc.
Why do people come to a school salon with student techs if they want a 15minute manicure?! Go to a chop shop and pay your $12 & they can use a drill right down to your natural so you can get in and out in 10min. People are so rude!
My teacher was not next to me to coach or to help so I was doing the best of my ability. I ended up just shutting my mouth and working quietly on the 2nd one also.
Any advice on how I could have handled better or how to address these types of customers?
Thanks
Sent from my SGH-T399 using SalonGeek mobile app
1st client I had a few weeks prior & everything was OK then. She was a lady in her 90s in for a basic manicure..I took my time, was patient as could be even when she went back and forth on color. She had a nail crack I consulted with teacher on how to repair and I did so. 2x she grabbed my file when I stepped away! Grr. I kindly asked what it was, ensured her the end result would meet her expectations, tried to ask what exactly she wanted, told her I want her to be happy on multiple times...all she did was grumble grumble and point, no words! No clear communication. This happened a few times until I just got frustrated and kept my mouth shut/continued working.
2nd customer wanted acrylic soak off whilr waiting for granddaughter to get a haircut. We just started acrylics 3weekends ago. We use acetone only to remove. That took a good 30minutes and a lot of work to remove. Tried to give good chit chat and keep it client focused. Tried to offer Shellac as an acrylic alternative since she has strong nails already. She was hungry and felt enough time passed with the removal so settled with a basic Mani. She had super long nails, wanted trimmed and oval filed. She was another who grabbed my file even after I asked multiple times if it was OK and if she was happy . Once I started polishing she told me I needed to make longer strokes or else we'd be here all night! Kept referencing she was hungry, that I need to go faster, etc.
Why do people come to a school salon with student techs if they want a 15minute manicure?! Go to a chop shop and pay your $12 & they can use a drill right down to your natural so you can get in and out in 10min. People are so rude!
My teacher was not next to me to coach or to help so I was doing the best of my ability. I ended up just shutting my mouth and working quietly on the 2nd one also.
Any advice on how I could have handled better or how to address these types of customers?
Thanks
Sent from my SGH-T399 using SalonGeek mobile app