Wendywhoo55
Member
Hi girls I could do with some advice ,
I've been fitting hair extensions 10 years fully qualified I'm a perfectionist fitter love my job ,
I have a client who I recently fitted her second fitting she couldn't praise me enough on her first fitting , half way through this fitting she stated it feels thicker than last time ,,I asked her to take a look before leaving she said she loves it and tried tipping me I didn't take the tip stating no it's fine as long as you are happy that will do for me , she counted her money passes me it I didn't re check she asked me to count it so I did she over paid by £20 which I handed her back she was pleased and stated how genuine I was ,
Any way the day after I gets a text saying she's not happy it's not thick enough :| , to which I replied I would fit more in but would have to fit higher I would do for free. Next text it looks nothing like my last fitting the strands are not 1g .. The strands are definatly 1g I pay a lot for Russian hair I always fit quality hair ,
But I repeated I would add more in for free , the next text I'm not happy at all I want a total re fit !!
I was getting quite upset at this point I replied the hair cost a lot of money I can't do that but I can add more in or offer you part refund ,
I can't cope with the demanding this lady is doing , all through the fitting she slated many fitters off who she says she asked for refunds and threatens with court ect so I no its not just me she has done this to , I'm at my whits end so stressed over this , I've never come across a client like this I don't want my reputation ruined she goes on forums and puts things about fitters ect ,,I don't no what to do I never get complaints
I've been more than accommodating to her but she's still not happy I'm so upset over this .
I've been fitting hair extensions 10 years fully qualified I'm a perfectionist fitter love my job ,
I have a client who I recently fitted her second fitting she couldn't praise me enough on her first fitting , half way through this fitting she stated it feels thicker than last time ,,I asked her to take a look before leaving she said she loves it and tried tipping me I didn't take the tip stating no it's fine as long as you are happy that will do for me , she counted her money passes me it I didn't re check she asked me to count it so I did she over paid by £20 which I handed her back she was pleased and stated how genuine I was ,
Any way the day after I gets a text saying she's not happy it's not thick enough :| , to which I replied I would fit more in but would have to fit higher I would do for free. Next text it looks nothing like my last fitting the strands are not 1g .. The strands are definatly 1g I pay a lot for Russian hair I always fit quality hair ,
But I repeated I would add more in for free , the next text I'm not happy at all I want a total re fit !!
I was getting quite upset at this point I replied the hair cost a lot of money I can't do that but I can add more in or offer you part refund ,
I can't cope with the demanding this lady is doing , all through the fitting she slated many fitters off who she says she asked for refunds and threatens with court ect so I no its not just me she has done this to , I'm at my whits end so stressed over this , I've never come across a client like this I don't want my reputation ruined she goes on forums and puts things about fitters ect ,,I don't no what to do I never get complaints
I've been more than accommodating to her but she's still not happy I'm so upset over this .