Pedicure complaint

[MrsMe]

Hiya ladies, I did a CND spa pedicure last night and used the microplane. I got this message this morning and I need to respond back, can anyone offer advice on how to word it. I know we 'smooth not remove' hard skin and I am not trained to use a knife. Also would you offer her anything? (More because of toe nail issue).

"Hi thanks for doing my feet last night, it was nice to meet you. However I am a little disappointed with the heels on my feet, there is still a lot of cracked skin there. I will have to keep applying cream and work on them myself, which I shouldn't really have to do. I don't think the cheese grater thing is as good as when they use a blade, maybe you should change to one of them as that is what other people are using. Also the toe nail of my little toe is sharp and pointed to one side. I have messaged you this as I know you are just starting out and feedback is important"

Hope u can advise, Thanks so much x

 

[Diana-Jane]

I would reply politely saying you are a beauty therapist and while you're qualified to remove a certain amount of hard dry skin, the only people who should be slicing skin off the feet are chiropodists.
You could explain there is a risk of slicing too much off and nicking the skin which could lead to infection.
Thank her for her feedback but be firm that you carry out pedicures your way!

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[virtues2011]

For future purchase some callus peel, or equivalent. You and your client will find a much better result. You can purchase it next day. Maybe offer one complimentary to your client as a good will gesture.



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[pure]

I'd thank her for her feedback and invite her back in, free of charge, re-file the nail and her hard skin. But whilst doing it you should explain that as a beauty therapist we are no longer trained to use blades because of the damage they can cause and politely suggest to her that if the wants more than a cosmetic treatment then she needs to visit a chiropodist/podiatrist instead. I would also explain the importance of home care, especially at this time of year when we wear flip flops, sandals or nothing, that she needs to be applying a foot cream daily anyway and use that to perhaps retail some Cucumber Heel Therapy to her x

 

[Rachasorousrex]

Its funny to me that she doesn't think she should have to look after her feet at all at home and she expects perfectly baby soft heels after one pedicure. Unrealistic expectations.

 

[pure]

Its funny to me that she doesn't think she should have to look after her feet at all at home and she expects perfectly baby soft heels after one pedicure. Unrealistic expectations.

Very good point! Which is why I make sure that clients have realistic expectations and know that we can't perform miracles. With any new client I always ask why they chose to have the treatment, just in chat mode, "so what made you decide to treat yourself to xxx today?" It could be holiday or whatever, but it's usually then that they will say that they have problems with dry, cracked heels perhaps - so at the beginning of the treatment you can explain exactly what they can expect to achieve from the treatment and what they may have to do at home to maintain or enhance it.

 

[MrsMe]

Thanks so much ladies. Brill advice. Feel more confident responding to her now. Xx

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[fluffy26]

All valid points above, but also the fact that "slicing" hard skin/calluses with a blade can cause more hard skin to grow in it's place!!!


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[*beauty_queen*]

Its funny to me that she doesn't think she should have to look after her feet at all at home and she expects perfectly baby soft heels after one pedicure. Unrealistic expectations.

I totally agree and would not invite in for any complimentary treatments as she will think you are in the wrong! I would also point out that like the ladies have said you cant expect zero dry skin after one pedicure as you are a beauty therapist not a foot specialist! Dont let it worry you hun youve done absoloutly nothing wrong she just sounds like shes one of them clients who thinks she knows more than the professional.

Also good luck for your future if its a new venture 😊 x

 

[Balance Andover]

Hiya ladies, I did a CND spa pedicure last night and used the microplane. I got this message this morning and I need to respond back, can anyone offer advice on how to word it. I know we 'smooth not remove' hard skin and I am not trained to use a knife. Also would you offer her anything? (More because of toe nail issue).

"Hi thanks for doing my feet last night, it was nice to meet you. However I am a little disappointed with the heels on my feet, there is still a lot of cracked skin there. I will have to keep applying cream and work on them myself, which I shouldn't really have to do. I don't think the cheese grater thing is as good as when they use a blade, maybe you should change to one of them as that is what other people are using. Also the toe nail of my little toe is sharp and pointed to one side. I have messaged you this as I know you are just starting out and feedback is important"

Hope u can advise, Thanks so much x

Clients have to expect to follow aftercare at home, If they don't expect to use a foot file, exfoliator and heel balm as a minimum then what's the point?

Even with Callus Peel some clients need two (even three treatments).

OPI do a callus softener, but Callus Peel is really the best!

 

[Balance Andover]

All valid points above, but also the fact that "slicing" hard skin/calluses with a blade can cause more hard skin to grow in it's place!!!


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I say this and tell people that the body will see slicing it off as an 'injury' so will quickly repair it, thus more hard skin.

 

[Biljana]

10 yrs ago I was trained to use a credo blade and it is a very quick way to remove severe calluses. However, there have been too many incidents over the years with blades in unqualified hands that Im glad the training has taken a different turn. That leaves us with old school ideas that we have to correct and it's hard when people are convinced it's the only way.
Do it your way, do not let her tell you HOW it's supposed to be done!
Aftercare is essential to any service if she wishes to keep the results.

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[sandydee]

And yet Beauty Suppliers still have Credo & blade replacements for therapists to purchase. I think Boots sell them too unless I am wrong. Callus Peel is fab.

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[Biljana]

And yet Beauty Suppliers still have Credo & blade replacements for therapists to purchase. I think Boots sell them too unless I am wrong. Callus Peel is fab.

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There are still clients that no matter what you tell them want their feet bladed.
I have no issues, I mastered it well and I worked alongside a podiatrist so I am equipped and qualified to do it if the client is dead set.

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[Chickafish]

A lot of my clients are coming from places that do use the blade. I just tell them right off the back no formally trained nail tech or beauty therapist is ever really trained to used one during their courses, and if they want that, they ought to go to a podiatrist to get it correctly used on them. I can only offer a cosmetic/pampering pedicure. I do have a Callus Peel poster on the shop window, but again I explain to them that depending on the severity of their hard skin, they may need more than one treatment to achieve their expectation. And I quickly run through aftercare while I'm polishing. You have to remember majority of your new clients are coming from places where things such as standard procedure and aftercare is not explained to them. You're only ever gonna see them once every several weeks to several months for their feet. It's unrealistic that someone would expect it to stay fresh for that period inbetween. I mean... new cars need to be washed and waxed to keep that shiny coat. Skin's gonna need a little foot cream and a good run with a ped-egg to stay soft.

 

[MrsMe]

Thanks everyone for responding. At my next pedi appointment I shall be explaining a lot more things as I do it. Some good lessons learnt here today. Many thanks xx

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[cla3104]

Where can callus peel be purchased please?x

 

[anna592]

Beauty select, Aston & fincher, young nails or capital hair & beauty are the only places I've found so far. Not sure if anywhere else sells the kits x

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