People badmouthing me!

[Becca@PolishedToPerfection]

Hi everyone, so you may remember me posting a while ago about my step mum passing away and me having to cancel some clients. Basically I had people booked in the day she passed away and the day after. I was very close to my step mum and I was in no fit state to work so I sent them a nice message saying that I was very sorry to cancel and told them what had happened. Someone posted on a local Facebook group last night asking if anyone was available to do a set of nails. I tagged my business page and I've just woke up to 3 people commenting. They have all said they wouldn't recommend me at all as I never turned up to their appointments, cancelled on them and they don't know how I can call myself a business! I'm so upset by this! Obviously people reading it aren't going to know the circumstances and are going to be put off! What can I do? I don't know whether to say anything or not? X

 

[AcidPerm]

Jeez, some people are the limit. Yes, I think this is one instance where you should post a nice reply.

'Sadly, I did have to cancel a few appointments at very short notice recently due to a close family bereavement.'

Just leave it short and to the point.

 

[SparklySnow]

Yes I agree with AcidPerm. You should defiantly post a comment. But I think you should be even more specific. Something like 'I'm sorry I had to cancel your appointments. I did contact you to explain that my step mum who is like a second mother to me, sadly passed away. I am sorry for the inconvenience I have caused you.'
That will without a doubt pitot straight for potential clients to see!
Sorry for your loss xx

 

[RED STAR]

I REALLY CARE about what I do...It's my profession, and I love it.......!
BUT......... I love my family more.....
In this situation, don't be hard on yourself for 'letting them down'.......
Don't feel bad..... let them go.........

 

[Brooke_09]

I REALLY CARE about what I do...It's my profession, and I love it.......!
BUT......... I love my family more.....
In this situation, don't be hard on yourself for 'letting them down'.......
Don't feel bad..... let them go.........

Totally agree with redstar shame on those people!

Sent from my GT-I9300 using SalonGeek mobile app

 

[WaxGirl]

those local groups can be brutal in what they say about businesses it can be a free for all once someone starts

I agree with the rest of the girls address it directly... people really can be so tasteless in how they behave online