la-dolce-vita
Member
Hello everyone, sorry in advance for the little rant! hehe.
I'm sure the problem we are having at the moment is nothing new and that many of you will have experienced it before.
We are a relatively new salon and this is our first so we've not had any experience with any of this before. We opened in an area that was lacking in a beauty salon, the nearest being a good trek away.
However just recently so many new salons seem to be opening quite near to us.
We have to say that since then lots of problems seem to be happening.
If one day goes by without someone hoax ringing up grilling us on prices we are lucky!
We have even had people coming in who are quite obviously working for other salons and had treatments to find out exactly how we do what we do.
It has reached a stage now where it is becoming ridiculous. In the last week alone we have had at least 3 clients show who have been spying and were very on edge when they realised they may have been caught out.
We have had 3 clients that from the moment they booked we were dubious as to whether they would show, and surprise surprise they didn't!
Now I find this all very immature, I would never dream of doing this to other salons. I quite frankly could not be bothered and am too concerned with keeping my real clients happy to waste time on them.
What did you do when this was happening to you?
It's not like you can even say anything to the people that are doing it incase they turn out for once to be a real client!!
I'm sure the problem we are having at the moment is nothing new and that many of you will have experienced it before.
We are a relatively new salon and this is our first so we've not had any experience with any of this before. We opened in an area that was lacking in a beauty salon, the nearest being a good trek away.
However just recently so many new salons seem to be opening quite near to us.
We have to say that since then lots of problems seem to be happening.
If one day goes by without someone hoax ringing up grilling us on prices we are lucky!
We have even had people coming in who are quite obviously working for other salons and had treatments to find out exactly how we do what we do.
It has reached a stage now where it is becoming ridiculous. In the last week alone we have had at least 3 clients show who have been spying and were very on edge when they realised they may have been caught out.
We have had 3 clients that from the moment they booked we were dubious as to whether they would show, and surprise surprise they didn't!
Now I find this all very immature, I would never dream of doing this to other salons. I quite frankly could not be bothered and am too concerned with keeping my real clients happy to waste time on them.
What did you do when this was happening to you?
It's not like you can even say anything to the people that are doing it incase they turn out for once to be a real client!!