vanitybeauty1
Well-Known Member
I have a spray tan client who has been coming to me since Feb 2013 and she's started to take the mick and I'm not sure what to do..
She likes the latest time possible on Thursdays (6.45) and as that time usually gets booked up fast and she often has to come in earlier than she wanted she decided she would like to book the next four Thursdays in a row for that time.
She telephoned on Wednesday morning saying she needs to change it to that evening instead of Thursday which I was happy enough to do, she asked if I could possibly keep the Thursdays appointment just incase she is able to have it on that day..
I would usually say no but as she's been coming for so long I agreed as long as she lets me know before the Wednesday evening which one she would like to keep. I've checked her card and she's had 26 spray tans with me so she's brought me in a lot of money so I obviously don't want to lose her as a client.
However she didn't call me on the Wednesday I tried to call her but she didn't pick up, I text her and this is the reply I got "Hi!!! So sorry I was in such a rush I forgot! I'm going to have to leave tonight's one as I'm busy! Sorry x"
So not only has she failed to let me know about Wednesday she probably wasn't going to let me know about Thursday either.
I've sent her a text message regarding the next three bookings and I've said I'm going to need to take a deposit by this Saturday to secure the next three appointments. I was very polite but to the point. I don't know why I didn't say she needed to do that when she first made the booking but I was tired and it just slipped my mind.
She hasn't replied to the text so I don't know what to do!! She has always let me know if she couldn't make it, she has turned up late quite a few times but now I just feel she's taking the p**s
I don't want to lose her as a client but I also can't afford to keep these late Thursday appointments booked for her if she's not gonna bother showing up without even letting me know if they could go to someone else.
Do I text her again? Do I leave it? Cancel the appointments? What if she shows up next Thursday after I've asked for a deposit. I'm really at a loss!
Sorry for the super long message I'd just really appreciate some advice xx
Felicity xx
She likes the latest time possible on Thursdays (6.45) and as that time usually gets booked up fast and she often has to come in earlier than she wanted she decided she would like to book the next four Thursdays in a row for that time.
She telephoned on Wednesday morning saying she needs to change it to that evening instead of Thursday which I was happy enough to do, she asked if I could possibly keep the Thursdays appointment just incase she is able to have it on that day..
I would usually say no but as she's been coming for so long I agreed as long as she lets me know before the Wednesday evening which one she would like to keep. I've checked her card and she's had 26 spray tans with me so she's brought me in a lot of money so I obviously don't want to lose her as a client.
However she didn't call me on the Wednesday I tried to call her but she didn't pick up, I text her and this is the reply I got "Hi!!! So sorry I was in such a rush I forgot! I'm going to have to leave tonight's one as I'm busy! Sorry x"
So not only has she failed to let me know about Wednesday she probably wasn't going to let me know about Thursday either.
I've sent her a text message regarding the next three bookings and I've said I'm going to need to take a deposit by this Saturday to secure the next three appointments. I was very polite but to the point. I don't know why I didn't say she needed to do that when she first made the booking but I was tired and it just slipped my mind.
She hasn't replied to the text so I don't know what to do!! She has always let me know if she couldn't make it, she has turned up late quite a few times but now I just feel she's taking the p**s
I don't want to lose her as a client but I also can't afford to keep these late Thursday appointments booked for her if she's not gonna bother showing up without even letting me know if they could go to someone else.
Do I text her again? Do I leave it? Cancel the appointments? What if she shows up next Thursday after I've asked for a deposit. I'm really at a loss!
Sorry for the super long message I'd just really appreciate some advice xx
Felicity xx