babezone
Well-Known Member
Dear Samantha,
Thank you for your recent email regarding the ASP Training Course you attended in Cosham on the 5th, 6th 19th and 20th March.
Apologies for the time we have taken to fully respond to your complaint, however we wanted to get all the facts together from all parties before replying.
We have now investigated your concerns with the Course Provider, the ASP National Training Manager, the Guild of Beauty Therapists and Habia.
Firstly, we would like to reassure you and confirm that the above course is accredited by The Guild of Beauty Therapists (See attached the document from the Guild confirming this).
Additionally the Guild is nationally recognised by Habia (Habia is the government appointed sector skills body and industry authority for hair, beauty, nails, spa therapy, barbering and African type hair).
Habia have advised that any student will be able to get insurance through The Guild of Beauty Therapists or through BABTAC (British Association of Beauty, Therapy and Cosmetology) which also recognises this particular guild.
The insurance does allow you to practice professionally as a Nail Technician on the general public, either at home, as a mobile or within a salon.
The website link below contains more information about Habia:
http://habia.org/
The website link below contains more information about BABTAC:
http://www.babtac.com/about-us/
We would also like to confirm that all our ASP courses count towards CPD points (Continuing Professional Development) and are a recognised qualification within the industry.
This will assist you to identify the skills and knowledge needed to further enhance your future career. The course you attended carries 38 CPD points.
With regards to the negative comments about the Tutor reading from the Manual, we were surprised to read these comments, given that the feedback form that was completed after the course was positive about the Tutor. With regards to the negative comments about the Tutor reading from the Manual; Trainers do not read from the manual as the contents of the manual needs to covered by the students at home.
The Tutor is expected to go through their own relevant experiences and constantly check the students understanding, this is an essential part of the course as the trainer needs to take all students through the “Nail Prep” which is 12 pages long. This is to make sure the course is viable for students to attend without a Manicure qualification, this would also cover Health and Safety information.
Once satisfied that this has been covered then the Trainer will proceed with the practical module of the training.
The training company is confident that the Trainer has done her job correctly and this is shown from the feedback that was received from all students on the course.
Regarding your point about having purchased products not branded ASP, if you still have the receipt and the products are unopened, we will be happy to refund the price you paid.
Finally, regarding the original certificate you were sent, we have been informed by ASP that they have already sent you a revised new certificate that is replacing the old one you were sent.
We hope the above information has addressed all your concerns.
Kinds Regards
So what on earth am I ment to reply with that I have no idea what these 38 cd points or something is. My certificate has not been amended in a correct way it's just got diploma added to it randomly and is on white flimsy paper I feel like that email and waiting all this time for that responce is stupid! Obviously I'm going to have used the items hence buying them for the day I still have no nationally recognised qualification????
Huffff help???
Thank you for your recent email regarding the ASP Training Course you attended in Cosham on the 5th, 6th 19th and 20th March.
Apologies for the time we have taken to fully respond to your complaint, however we wanted to get all the facts together from all parties before replying.
We have now investigated your concerns with the Course Provider, the ASP National Training Manager, the Guild of Beauty Therapists and Habia.
Firstly, we would like to reassure you and confirm that the above course is accredited by The Guild of Beauty Therapists (See attached the document from the Guild confirming this).
Additionally the Guild is nationally recognised by Habia (Habia is the government appointed sector skills body and industry authority for hair, beauty, nails, spa therapy, barbering and African type hair).
Habia have advised that any student will be able to get insurance through The Guild of Beauty Therapists or through BABTAC (British Association of Beauty, Therapy and Cosmetology) which also recognises this particular guild.
The insurance does allow you to practice professionally as a Nail Technician on the general public, either at home, as a mobile or within a salon.
The website link below contains more information about Habia:
http://habia.org/
The website link below contains more information about BABTAC:
http://www.babtac.com/about-us/
We would also like to confirm that all our ASP courses count towards CPD points (Continuing Professional Development) and are a recognised qualification within the industry.
This will assist you to identify the skills and knowledge needed to further enhance your future career. The course you attended carries 38 CPD points.
With regards to the negative comments about the Tutor reading from the Manual, we were surprised to read these comments, given that the feedback form that was completed after the course was positive about the Tutor. With regards to the negative comments about the Tutor reading from the Manual; Trainers do not read from the manual as the contents of the manual needs to covered by the students at home.
The Tutor is expected to go through their own relevant experiences and constantly check the students understanding, this is an essential part of the course as the trainer needs to take all students through the “Nail Prep” which is 12 pages long. This is to make sure the course is viable for students to attend without a Manicure qualification, this would also cover Health and Safety information.
Once satisfied that this has been covered then the Trainer will proceed with the practical module of the training.
The training company is confident that the Trainer has done her job correctly and this is shown from the feedback that was received from all students on the course.
Regarding your point about having purchased products not branded ASP, if you still have the receipt and the products are unopened, we will be happy to refund the price you paid.
Finally, regarding the original certificate you were sent, we have been informed by ASP that they have already sent you a revised new certificate that is replacing the old one you were sent.
We hope the above information has addressed all your concerns.
Kinds Regards
So what on earth am I ment to reply with that I have no idea what these 38 cd points or something is. My certificate has not been amended in a correct way it's just got diploma added to it randomly and is on white flimsy paper I feel like that email and waiting all this time for that responce is stupid! Obviously I'm going to have used the items hence buying them for the day I still have no nationally recognised qualification????
Huffff help???