just what i would have said...dont worry about them and concentrate on your business being better. xJust had this happen to me, a new salon opened within a 1 minute walk!
They have basically copied my whole pricing structure and then undercut me by about 15%! I actually thought it quite amusing that they couldn't produce their own price structure.
Apart from that, yes, it has affected my business. You will find that your clients, even the most loyal and regular, will have a treatment in the new salon purely "out of interest". Hopefully, they will then come back to you moaning about the quality of their work! This is what has happened to me, so I just ask clients why they went there in the first place (they usually state the above answer).
I have not and will not bring myself down to their level. I have been in business for five years and know that the prices I am charging are needed to ensure the business continues etc.
Keep doing your best work and you will hopefully ride through it all. The clients you may lose will probably be the ones that prefer a cheap and cheerful treatment, and they are not the clients that will strengthen your business anyway.
Good luck, hope it's all ok for you in the end.
ps - do not, under any circumstances, slag off the other salon to clients. If they have done something badly, just state that you wouldn't have done it that way and give the professional reasons why.
I have just had to sack someone for turning bad.my so called business partner phoned me last night to say she was leaving because she is setting up somewhere else, she wants 1/2 stock and furniture from salon so she can set up, i have told her she can have what she wants she has turned out to be a thoroughly nasty person even waving scissors in my face and dissing my dad who died 2 weeks previous she is welcome to set up elsewhere, today she took all her client cards including some of mine but hey competition is good and she is so totally unhinged im sure clients will make up their own minds
bit of a rant there sorry folks feeling a bit used i have given her salon experience and as im a trainer she has also had plenty of free training:irked:
been a bit of a mug really:cry: