JemmaBeauty
Well-Known Member
I've recently started working from home after working in a top spa.
I've just performed a scalp massage on a lady from my village and did it exactly as I would have done at the spa; very slow and relaxing, plus heated bed & heated towels etc. She chose this treatment because she'd always wanted to try it. She didn't have any aches, pains, areas of tension, no areas to avoid and no areas to focus on etc. So I went ahead and carried out a standard routine.
At the end she said that the massage wasn't what she had expected; she had hoped it was going to be more like when she has her hair shampooed at the hairdressers. She said that I didn't "stimulate her follicles" enough and she wasn't keen on the hair stroking and pressure points. She also "didn't care for her shoulders and neck to be massaged" and would have preferred more time spent on her scalp (the shoulders and neck part made up about 7 minutes of a 30 minute treatment). She said that she'll come back if I'm able to tailor it more to her preference. I did reiterate that a scalp massage is meant to be slow and relaxing and I suggested that the Indian head maybe more to her liking but when I explained the treatment she didn't seem to like the sound of champissage, hacking, tapotement or any of the back or facial work etc etc.
I do try and tailor treatments as much as possible, but I'm just curious what others would do in this situation?
I want her to enjoy the treatment and I would like her to come back so that I can redeem myself - especially as she lives in the same small village as me, but at the same time, I know I can't create what her hairdresser does - because that's when her hair is wet with shampoo on it?!! Plus, I feel as though she is making so many changes that it would no longer be the treatment that I offer. Am I just being stubborn?
I've just performed a scalp massage on a lady from my village and did it exactly as I would have done at the spa; very slow and relaxing, plus heated bed & heated towels etc. She chose this treatment because she'd always wanted to try it. She didn't have any aches, pains, areas of tension, no areas to avoid and no areas to focus on etc. So I went ahead and carried out a standard routine.
At the end she said that the massage wasn't what she had expected; she had hoped it was going to be more like when she has her hair shampooed at the hairdressers. She said that I didn't "stimulate her follicles" enough and she wasn't keen on the hair stroking and pressure points. She also "didn't care for her shoulders and neck to be massaged" and would have preferred more time spent on her scalp (the shoulders and neck part made up about 7 minutes of a 30 minute treatment). She said that she'll come back if I'm able to tailor it more to her preference. I did reiterate that a scalp massage is meant to be slow and relaxing and I suggested that the Indian head maybe more to her liking but when I explained the treatment she didn't seem to like the sound of champissage, hacking, tapotement or any of the back or facial work etc etc.
I do try and tailor treatments as much as possible, but I'm just curious what others would do in this situation?
I want her to enjoy the treatment and I would like her to come back so that I can redeem myself - especially as she lives in the same small village as me, but at the same time, I know I can't create what her hairdresser does - because that's when her hair is wet with shampoo on it?!! Plus, I feel as though she is making so many changes that it would no longer be the treatment that I offer. Am I just being stubborn?
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