rossa
Member
- Joined
- May 27, 2014
- Messages
- 21
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Hi, I wondering if can help? We had a lash a couple of weeks ago in our salon for a lash tint. A couple of days later she called to say we stained her cashmere top and would like £160-200 compensation.
We naturally asked to bring the top on to see the stain asses what we can do.
She got really annoyed saying she was gojng away for 3 weeks in 2 days time and she's working and doesn't have time for this. We have a hairdresser next to us so we asked one of the managers there about it. She said they get it all the time with hair tint and hair spray always works but it has to be done sooner rather than later. We called this lady again, advised her if she could bring it to us to either try this or is to take it to a dry cleaner - but more importantly for us to see the stain.
She said she washed the top and has seen a dry cleaner herself and because it's cashmere nothing can be done, that she got the top in Switzerland and she loved it and how devasted she was.
She still couldn't bring it before her holiday, she said she will bring it in 3-4 weeks time.
She did bring it after her holidays but the stain is so dry by now, the dry cleaner said nothing can be done.
We offered her a £50 voucher to apologize - but she's adamant that unless she gets £100 cash in hand she will take the matter further.
Has anything like this happen to any of you and how did you deal with?
We naturally asked to bring the top on to see the stain asses what we can do.
She got really annoyed saying she was gojng away for 3 weeks in 2 days time and she's working and doesn't have time for this. We have a hairdresser next to us so we asked one of the managers there about it. She said they get it all the time with hair tint and hair spray always works but it has to be done sooner rather than later. We called this lady again, advised her if she could bring it to us to either try this or is to take it to a dry cleaner - but more importantly for us to see the stain.
She said she washed the top and has seen a dry cleaner herself and because it's cashmere nothing can be done, that she got the top in Switzerland and she loved it and how devasted she was.
She still couldn't bring it before her holiday, she said she will bring it in 3-4 weeks time.
She did bring it after her holidays but the stain is so dry by now, the dry cleaner said nothing can be done.
We offered her a £50 voucher to apologize - but she's adamant that unless she gets £100 cash in hand she will take the matter further.
Has anything like this happen to any of you and how did you deal with?