whitesatin
Well-Known Member
I have just received an email from a client who came into the salon on Friday for a full leg wax. She has said that she has had a 'horrific reaction to either the wax or after-wax moisturising cream, resulting in a localised infection on both lower legs'. She goes on to say that her legs are incredibly painful and are inflamed, swollen and covered in puss filled spots and she had a temperature all weekend. She is now on a course on antibiotics. Apparently she has had waxing for 10 years and never had a reaction this this. I have been waxing for over 8 years and have never had a client complain about a reaction like this and to be honest it has knocked me for six! I'm not sure what steps I should take and would really appreciate some advice. I stretch the skin, use pre-wax and post-wax lotion, use a metal spatula and the wax pot itself was emptied, cleaned and new wax put in about two weeks ago. Help