get there signature babe it only takes a second, I had a lady for reflexology in march she came back to me in may saying her feet were burning constantly on her instep, which is the spinal area I had asked her if she had ever had, or now has any back problems to which she replied NO!!! I asked her twice and had another therapist with me for consultation to write notes as she was observing the treatment. She said she had been to the dr and he had said it was because of the reflexology so i asked her for her dr's name and telephone number and she wouldnt give it. I told her that any adverse reaction would only last 24-48 hours and not two months.
I asked her again have you ever had any spinal problems to which she now replied oh yer i had spinal surgery in 1989 ........ so i got out her record card and sure enough she had signed to say she didnt have any spinal contraindications and she had intialed every where i had asked her a question regarding contraindications so i had covered my own back. Three times she came back in and three times she demanded a free treatment as she was adamant that I had made her feet burn....... I declined her demand for a freebie but she has been back for further treatments.
morale of the story is make them sign and cover your own back
Deb x