redlottie13
JUST BE NICE
Help ....I'm stressed!
I know it's a good problem to have but, I have no idea what to do.
I'm getting so busy doing clients hair that my customer service is slipping -having to attend to walk Ins/calls and generally stop starting which makes me run behind. I'm also worried serious standards may slip if I don't control this situation.
Even though I really cannot afford it,
I'm toying with the idea of bringing on a full-time receptionist. He / she will manage all bookings, some social media, client records and payments.
Who are your salons made up of? Any advise welcomed. I feel like I can't be a manager as I'm too busy being a hairdresser! My partner suggests admin each morning at 9am but that means I lose 1 hour per day of clients.
My salon is made up of :
Me/owner: Works 6-7 days per week average of 60 hours
Beauty therapist 1: Works 34 hours per week over 4 days
Beauty therapist 2: Saturday only
Trainee hairdresser: 17 hours over 2 days Friday/ Saturday
The Beauty side of the business is gradually getting busier and Beauty therapist 1 is booked up most days.
I am training a level 2 stylist to assist me also.
None of these are making their wages yet as they are pretty new.
Any advice from experienced salon owners would be really welcome xxxx
I know it's a good problem to have but, I have no idea what to do.
I'm getting so busy doing clients hair that my customer service is slipping -having to attend to walk Ins/calls and generally stop starting which makes me run behind. I'm also worried serious standards may slip if I don't control this situation.
Even though I really cannot afford it,
I'm toying with the idea of bringing on a full-time receptionist. He / she will manage all bookings, some social media, client records and payments.
Who are your salons made up of? Any advise welcomed. I feel like I can't be a manager as I'm too busy being a hairdresser! My partner suggests admin each morning at 9am but that means I lose 1 hour per day of clients.
My salon is made up of :
Me/owner: Works 6-7 days per week average of 60 hours
Beauty therapist 1: Works 34 hours per week over 4 days
Beauty therapist 2: Saturday only
Trainee hairdresser: 17 hours over 2 days Friday/ Saturday
The Beauty side of the business is gradually getting busier and Beauty therapist 1 is booked up most days.
I am training a level 2 stylist to assist me also.
None of these are making their wages yet as they are pretty new.
Any advice from experienced salon owners would be really welcome xxxx