rippersroo
Well-Known Member
Hi
I've looked at some previous threads on this topic just wondered if anyone has new ideas of what to say to clients that do this also I need to rant!
I had a client booked at 11am today. She is a regular and usually turns up to appointments, however now she's not here and I've heard nothing. I've messaged her offering one other slot that I've got today. If she doesn't take it that's £25 I've lost!
I'm not sure what to do about a cancellation fee, I do have on my price list that a cancellation charge of 50% applies within 24hours so she should know this.
I can't remember if she has done this before but I usually let someone off the first time! My problem is this is my job and I am obviously relying on money which is people booking so I get an income.
Should I charge her the cancellation or see what her reason is first? I know she has some health problems and while this is very horrible for her I don't want to sound mean but I was counting on the money, I'm still building up in a new premises and every little helps!
Am I being cruel to charge her? It's really annoyed me as she only booked last week. I know things happen last minute and some situations can't be helped and if something bad had happened the beauty appointment would be the last thing on your mind!
I also have a new client in later that booked over a month ago, I've messaged her to remind her also but had no reply. If she doesn't turn up that's another £40 off today's takings! I'm in despair! [emoji30] X
I've looked at some previous threads on this topic just wondered if anyone has new ideas of what to say to clients that do this also I need to rant!
I had a client booked at 11am today. She is a regular and usually turns up to appointments, however now she's not here and I've heard nothing. I've messaged her offering one other slot that I've got today. If she doesn't take it that's £25 I've lost!
I'm not sure what to do about a cancellation fee, I do have on my price list that a cancellation charge of 50% applies within 24hours so she should know this.
I can't remember if she has done this before but I usually let someone off the first time! My problem is this is my job and I am obviously relying on money which is people booking so I get an income.
Should I charge her the cancellation or see what her reason is first? I know she has some health problems and while this is very horrible for her I don't want to sound mean but I was counting on the money, I'm still building up in a new premises and every little helps!
Am I being cruel to charge her? It's really annoyed me as she only booked last week. I know things happen last minute and some situations can't be helped and if something bad had happened the beauty appointment would be the last thing on your mind!
I also have a new client in later that booked over a month ago, I've messaged her to remind her also but had no reply. If she doesn't turn up that's another £40 off today's takings! I'm in despair! [emoji30] X