I fitted a half head of pre bonded extensions three weeks ago. The girl asked to have some bright bonds put through too as I have some in my hair which she liked. I supplied approximately 55 strands of brights free of charge as I had some left over from the packs I used in my own hair.
Fast forward 12 days and I'm doing a fitting near her house and do a courtesy check up. The hair was dry and matted and when I brushed the tangles out my hands and brush were coated in residue. I asked her what she used and she replied just shampoo. No conditioner whatsoever.
I ran through aftercare again and told her to reread the sheet I'd given her. I then advised her to wash her hair and make sure she rinses all the shampoo out and put a deep conditioner on them.
It's been 3 weeks since fitting and she's just contacted me to say they're still dry and matted. Having the same bonds in from the same pack and mine being like new I'm inclined to think it's an aftercare issue. Could she have done irreparable damage by not using conditioner for the first 12 days?
I'm going to see her next week to wash, deep condition, dry and style and see what the hair is like. Is there a deep conditioner anyone can recommend? And what would you recommend if she starts saying they're faulty, bearing in mind the aftercare issue. So glad problems don't come along very often. Two in one year can't be bad I suppose.
Fast forward 12 days and I'm doing a fitting near her house and do a courtesy check up. The hair was dry and matted and when I brushed the tangles out my hands and brush were coated in residue. I asked her what she used and she replied just shampoo. No conditioner whatsoever.
I ran through aftercare again and told her to reread the sheet I'd given her. I then advised her to wash her hair and make sure she rinses all the shampoo out and put a deep conditioner on them.
It's been 3 weeks since fitting and she's just contacted me to say they're still dry and matted. Having the same bonds in from the same pack and mine being like new I'm inclined to think it's an aftercare issue. Could she have done irreparable damage by not using conditioner for the first 12 days?
I'm going to see her next week to wash, deep condition, dry and style and see what the hair is like. Is there a deep conditioner anyone can recommend? And what would you recommend if she starts saying they're faulty, bearing in mind the aftercare issue. So glad problems don't come along very often. Two in one year can't be bad I suppose.