Hi all, I'd like some advice please.
I have a very new apprentice who I booked on to a 4 day private training course. On the first day she texted me in a panic early because the trains weren't running. I didn't hear my phone (there was a missed call) and didn't see the text straight away. I was fully booked, back to back.
When I finally had a chance to text her back there was no response. It was lunch-time by the time I established contact and discovered that she hadn't gone to the training. By this time she had already discovered that if she was a no show for day one then she couldn't attend days 2-4.
My issues are that
1. There was information on the train website about alternative modes of transport. There was a bus service running and I'd given her money to pay for her transport
2. She didn't come into work - and if she had done I could have stuck her on a bus and got her there late but still OK to complete the course.
3. She didn't get herself to the course even after she found out how serious it was to miss a day - and the journey is reasonably straightforward, it doesn't involve long distance travel to a busy city.
So my question is how do I handle this?
I don't think I am being unreasonable in expecting her to have got herself to the course.
I don't think it is unreasonable to expect her to have continued to attempt to get in touch for advice by some other means when I didn't respond to her texts - she didn't ring the salon line nor email us.
I don't think it is unreasonable to have expected her to have turned up for work (her normal start time is 9:30)
I can dismiss her of course - (I can do this legally, I checked) I'd rather give her another chance but am I being soft? My concern is her inability to handle this sensibly. I'm sure if she was trying to get herself to a concert with tickets that she had paid for herself she would have at least attempted the journey. I'm not sure if I'm chucking good money after bad by keeping her on. Is she a complete waste of space?
What do you think?
I have a very new apprentice who I booked on to a 4 day private training course. On the first day she texted me in a panic early because the trains weren't running. I didn't hear my phone (there was a missed call) and didn't see the text straight away. I was fully booked, back to back.
When I finally had a chance to text her back there was no response. It was lunch-time by the time I established contact and discovered that she hadn't gone to the training. By this time she had already discovered that if she was a no show for day one then she couldn't attend days 2-4.
My issues are that
1. There was information on the train website about alternative modes of transport. There was a bus service running and I'd given her money to pay for her transport
2. She didn't come into work - and if she had done I could have stuck her on a bus and got her there late but still OK to complete the course.
3. She didn't get herself to the course even after she found out how serious it was to miss a day - and the journey is reasonably straightforward, it doesn't involve long distance travel to a busy city.
So my question is how do I handle this?
I don't think I am being unreasonable in expecting her to have got herself to the course.
I don't think it is unreasonable to expect her to have continued to attempt to get in touch for advice by some other means when I didn't respond to her texts - she didn't ring the salon line nor email us.
I don't think it is unreasonable to have expected her to have turned up for work (her normal start time is 9:30)
I can dismiss her of course - (I can do this legally, I checked) I'd rather give her another chance but am I being soft? My concern is her inability to handle this sensibly. I'm sure if she was trying to get herself to a concert with tickets that she had paid for herself she would have at least attempted the journey. I'm not sure if I'm chucking good money after bad by keeping her on. Is she a complete waste of space?
What do you think?