mrslamps
Well-Known Member
So I had a client in a few weeks ago for a package who wanted a full body massage and paraffin wax pedicure however I didn't have time as it was Mother's Day so done a back neck and shoulder and pedicure without the wax. It worked out at £54 for a full facial, a back neck and shoulder massage, gel pedicure and gel hands and also champagne and chocolates.
Anyway she messaged me saying she wasn't happy as I missed them out so I offered her to come back to the studio for a free treatment which she declined so I offered her a part refund which she said yes to so I refunded her the average which was £12.50 and she has sent me a message saying she isn't happy with this!
I informed her that for what she got if she were to add this up on it's own it's a lot more so have refunded her £20 now but I'm so deflated and feel like screaming!
Any advice?
Anyway she messaged me saying she wasn't happy as I missed them out so I offered her to come back to the studio for a free treatment which she declined so I offered her a part refund which she said yes to so I refunded her the average which was £12.50 and she has sent me a message saying she isn't happy with this!
I informed her that for what she got if she were to add this up on it's own it's a lot more so have refunded her £20 now but I'm so deflated and feel like screaming!
Any advice?