forevervodka
Well-Known Member
I booked a client recently for an entire pamper day for her and a friend and it's my policy to take credit card details to secure the booking in these instances.
I inform all bookings of this kind verbally about my 48hr cancellation policy, and their confirmation email contains a reminder of the policy, with a link to my website with the details.
The client & friend were a no show earlier in the week for their pamper day, when I called the lady she was very apologetic said she was unwell and I advised I'd usually charge the full treatment fees, especially as I was unable to take any other bookings all day as she'd reserved my services and those of a second therapist. She seemed really genuine and she rebooked, but failed to turn up again or ring, and did not answer her phone when I called to see if she was coming.
.....this has cost me 2 full days business, plus I'd paid a temp on both days to complete some treatments as there was two of them.
My policy states no shows for pamper days are charged at 100% - thankfully I've never had to enforce the policy, and it acts more as a deterrent.....why do I feel so guilty at the prospect of charging her card?????
What would you do?!?
I inform all bookings of this kind verbally about my 48hr cancellation policy, and their confirmation email contains a reminder of the policy, with a link to my website with the details.
The client & friend were a no show earlier in the week for their pamper day, when I called the lady she was very apologetic said she was unwell and I advised I'd usually charge the full treatment fees, especially as I was unable to take any other bookings all day as she'd reserved my services and those of a second therapist. She seemed really genuine and she rebooked, but failed to turn up again or ring, and did not answer her phone when I called to see if she was coming.
.....this has cost me 2 full days business, plus I'd paid a temp on both days to complete some treatments as there was two of them.
My policy states no shows for pamper days are charged at 100% - thankfully I've never had to enforce the policy, and it acts more as a deterrent.....why do I feel so guilty at the prospect of charging her card?????
What would you do?!?