PaigeRosexxx
Well-Known Member
So our new policy is if we have a no-show over 2/3 times for appointments we ask for the payment as it’s a block of our time wasted (I obviously know unless it’s booked through Treatwell they are going to refuse to pay) but I rang this lady today and explained the policy politely but firmly and explained that it’s just valuable time wasted as we could of had a paying client. I get stuff happens but it’s happened too many times for large appointments! She was booked in for 11.30am, and this is her third time not showing to up to her appointment which would of took an hour and a half roughly and cost around £100 (waxing). She was then saying she hasn’t received a confirmation email, she thought it was tomorrow which is a Thursday (she said this last time even though Treatwell confirmed they were sent out) so I told her that I directly booked her in on the phone and Wednesday 11.30am is the slot and confirmation emails to my knowledge have been sent out, and even if they haven’t if you was unsure about an appointment you could always ring us up. I rang Treatwell again today and they said it didn’t get sent out this time. I mean why rely on a confirmation email anyway, surely she would of known she had an appointment? She said she got an email to say Thursday then none at all! So I asked if she could prove this by searching Treatwell into the bar, screenshotting and sending an email. (Tbh I don’t know why as she could of easily deleted it lol) and she was giving me so much abuse down the phone going absolutely mad, then saying I INJURED her last time, she has pics and will be making a formal complaint!!! I told her to contact my manager. I couldn’t believe it! I said it’s very serious now as you’re accusing me of injuring you which is not true, I would of seen any visible marks at the time and if this was the case why book back in to the salon? I’m feeling so fed up at the min with work and being so burnt out and tired, then this today!!!! Need a rant