maceyratbags
Well-Known Member
My clients are aware that they should give me at least 24hrs notice if they need to cancel their appointment. Missed/forgetten appointments are charged at £20 to cover time & travel expenses (I am mobile). This is printed on the back of my appointment cards that I always make sure my client has.
My question is, how do I actually enforce this? For example:
A client books an appointment two weeks in advance. The day before I ring to reconfirm the appointment. I drive to her house the next evening only to discover that she is just about to leave and had completely forgotten about me coming. I have used my time and money to get to her home, and could have re-arranged my diary to fit in another client had I have known earlier.
Is it down to the descretion of the client whether or not to pay me? I can't see any other way!
My question is, how do I actually enforce this? For example:
A client books an appointment two weeks in advance. The day before I ring to reconfirm the appointment. I drive to her house the next evening only to discover that she is just about to leave and had completely forgotten about me coming. I have used my time and money to get to her home, and could have re-arranged my diary to fit in another client had I have known earlier.
Is it down to the descretion of the client whether or not to pay me? I can't see any other way!