allazwills
Well-Known Member
- Joined
- Jul 29, 2014
- Messages
- 71
- Reaction score
- 5
On Saturday a client came in for an ombre colour with on did our experienced stylists. However she did not like the result and it was more like a half head highlights than an ombre (which it was) so came back in that afternoon for a redo which we did free of charge and she was happy with. However since then she has made a compliant against the original stylist saying she was rude and was asking another member or staff what to do all the way through her appt and told the client "I've not done this before." The client also says when she came back in the original stylist was very rude and didn't apologise to her and was giving her daggers across the salon.
We have has a few problems with the stylist before being sullen, looking miserable, appearing a bit rude etc so definitely needs addressing again with her.
However the client is now asking for compensation for her hair even though we have done it again free of charge. Do you think we should offer compensation in this case? She has been very blunt in her complaints etc and said she'd take it further if we don't offer something. She has also posted a negative 1* review on our Facebook page and 3 members of her family have done the same which has reduced our 5* rating and shown on the page.
When she booked the appt she did ask for our offer price (£50 highlights and cut) but I explained that was with a graduate stylist who we wouldn't book an ombre with so the cost would be higher and she cancelled the appt then called again to rebook it so I don't know of she's just trying it on to get a discount now.
Any help would be appreciated!! Thanks in advance!!
We have has a few problems with the stylist before being sullen, looking miserable, appearing a bit rude etc so definitely needs addressing again with her.
However the client is now asking for compensation for her hair even though we have done it again free of charge. Do you think we should offer compensation in this case? She has been very blunt in her complaints etc and said she'd take it further if we don't offer something. She has also posted a negative 1* review on our Facebook page and 3 members of her family have done the same which has reduced our 5* rating and shown on the page.
When she booked the appt she did ask for our offer price (£50 highlights and cut) but I explained that was with a graduate stylist who we wouldn't book an ombre with so the cost would be higher and she cancelled the appt then called again to rebook it so I don't know of she's just trying it on to get a discount now.
Any help would be appreciated!! Thanks in advance!!