Hi
I had a client in yesterday who last came to me in January. Since then she has been to another hairdresser who converted her from foil highlights to balayage. Long story short i took the balayage up higher and she left happy. She then messaged me at 10.30pm saying she felt that the blonde was too chunky and asked wether it should look like that. I simply messaged her back asking to pop in on weds (tomorrow) and i could see what i could do for her. She then messaged me back saying shes back in london today and she will have to get it sorted somewhere else.
How should i respond to this? Do i just ignore it? Should i offer a refund?
I had a client in yesterday who last came to me in January. Since then she has been to another hairdresser who converted her from foil highlights to balayage. Long story short i took the balayage up higher and she left happy. She then messaged me at 10.30pm saying she felt that the blonde was too chunky and asked wether it should look like that. I simply messaged her back asking to pop in on weds (tomorrow) and i could see what i could do for her. She then messaged me back saying shes back in london today and she will have to get it sorted somewhere else.
How should i respond to this? Do i just ignore it? Should i offer a refund?