tanfastic
Well-Known Member
Hi Geeks, sorry for the novel to follow but some advice would be appreciated
On Friday morning at 8am I did a set of L&P using white tips rather than the usual method as we were short on time. The client (first time, from Gum Tree) called on Thursday at midday asking if I could do her nails same day but I was fully booked, she was leaving for London on Friday and wanted them done before she left, hence me doing her the favor of going at 8 in the morning.
I got there to find that there is no overhead lighting only a dimmish floor lamp, she has ice cold hands (always cold apparently) and we have a small power cut during the treatment, she went to fiddle with something in the electric cupboard and miraculously the lamp came back on. Maybe the meter needed feeding. Anyway while doing her nails we moved the lamp a few times for better lighting as I was worried that I would get bubbles from overworking due to not seeing what I was doing.( I mentioned this as a fear while chatting with her) The Acrylic stayed gooey for ages due to her hands being so cold I had this in the winter on my own hands with this product) we had her getting up to get a cardigan, move the lamp, feed the meter and one came off while I was shaping ( the one I had been prepping when she had to go get the lights on again). I re-did it and I think it probably came off because she went off and I cant remember dehydrating and re-prepping that one nail when she came back. Eventually nearly 3 hours later we finished. Stupid me told her I was not very happy with them as my nails usually come out looking a lot nicer but then I have seen many worse ones out there. They still looked nice, well balanced and shaped, just nice though, not great. Of course they did not come out great with all the interruptions and lack of light. I should have refused to do them at all.
She liked them but I gave her 10% off and said I would definitely use forms the next time.
I get a text 1.45am on Saturday night saying there are bubbles and one just popped off when she opened a pack of crisps. She is in London so I cant check on her nails or repair, I also took her to the kitchen window when we were finished and the topcoat was done to check for imperfections or bubbles in the acrylic and they were clear of any.
I have a suspicion that she is trying it on as she is demanding a refund, using my words against me if you know what I mean. I was so stupid to even tell her that her nails are taking too long to set and that I am worried we may see bubbles, also I think her seeing one pop off during application has made her use that by saying one has since popped off, and probably on there way home from a night out with "beer Damage" to the nails
I don't get lifting or nails just "popping" off with other clients but I am unsure on this one as the conditions were not ideal. I Learned a good lesson though. ALWAYS carry a good source of lighting with you.
On the one hand I just want to see the back of it but I don't feel that she should even entertain the option of a refund. I told her as with any other client at the end of the treatment that if she needs any repairs within the time between infills and rebalancing I would do them at a nominal cost unless something goes wrong and she needs one withing the first few days, then they will be free.
She says she cant send pictures because she took all the others off and has nail varnish on now. Nails are in the bin.
What to do? I dont want to upset anyone but I also don't want someone taking advantage. What if they really were bubbly in broad daylight or one did just float off into the crisp packet?
What do you Geeks think to be the fairest solution for all, she is coming back in mid September to get ready for her holidays so I could do something for her then if you geeks think I should
On Friday morning at 8am I did a set of L&P using white tips rather than the usual method as we were short on time. The client (first time, from Gum Tree) called on Thursday at midday asking if I could do her nails same day but I was fully booked, she was leaving for London on Friday and wanted them done before she left, hence me doing her the favor of going at 8 in the morning.
I got there to find that there is no overhead lighting only a dimmish floor lamp, she has ice cold hands (always cold apparently) and we have a small power cut during the treatment, she went to fiddle with something in the electric cupboard and miraculously the lamp came back on. Maybe the meter needed feeding. Anyway while doing her nails we moved the lamp a few times for better lighting as I was worried that I would get bubbles from overworking due to not seeing what I was doing.( I mentioned this as a fear while chatting with her) The Acrylic stayed gooey for ages due to her hands being so cold I had this in the winter on my own hands with this product) we had her getting up to get a cardigan, move the lamp, feed the meter and one came off while I was shaping ( the one I had been prepping when she had to go get the lights on again). I re-did it and I think it probably came off because she went off and I cant remember dehydrating and re-prepping that one nail when she came back. Eventually nearly 3 hours later we finished. Stupid me told her I was not very happy with them as my nails usually come out looking a lot nicer but then I have seen many worse ones out there. They still looked nice, well balanced and shaped, just nice though, not great. Of course they did not come out great with all the interruptions and lack of light. I should have refused to do them at all.
She liked them but I gave her 10% off and said I would definitely use forms the next time.
I get a text 1.45am on Saturday night saying there are bubbles and one just popped off when she opened a pack of crisps. She is in London so I cant check on her nails or repair, I also took her to the kitchen window when we were finished and the topcoat was done to check for imperfections or bubbles in the acrylic and they were clear of any.
I have a suspicion that she is trying it on as she is demanding a refund, using my words against me if you know what I mean. I was so stupid to even tell her that her nails are taking too long to set and that I am worried we may see bubbles, also I think her seeing one pop off during application has made her use that by saying one has since popped off, and probably on there way home from a night out with "beer Damage" to the nails
I don't get lifting or nails just "popping" off with other clients but I am unsure on this one as the conditions were not ideal. I Learned a good lesson though. ALWAYS carry a good source of lighting with you.
On the one hand I just want to see the back of it but I don't feel that she should even entertain the option of a refund. I told her as with any other client at the end of the treatment that if she needs any repairs within the time between infills and rebalancing I would do them at a nominal cost unless something goes wrong and she needs one withing the first few days, then they will be free.
She says she cant send pictures because she took all the others off and has nail varnish on now. Nails are in the bin.
What to do? I dont want to upset anyone but I also don't want someone taking advantage. What if they really were bubbly in broad daylight or one did just float off into the crisp packet?
What do you Geeks think to be the fairest solution for all, she is coming back in mid September to get ready for her holidays so I could do something for her then if you geeks think I should
