CND lamp just died

[lila22]

A simple solution for their loyal customers would be to have 12 months warranty from when ANY lamp is sent out. ATM I use mine about once a month it's the third in two months but runs out in October!
I did call yesterday and was told if anything happens after the warranty has run out let them no as each case is dealt with on circumstances which gives me hope xx

 

[Deena]

So just spoke to s2 and the lamp did have a fault so they ate sending me a new one out today, refunded me half the postage i paid and no extended warranty. If on the likely chance my lamp does go in the next 12 months i will be contacting them for a replacement and if it isnt replaced i would go to trading standards, as i would recommend to anybody that has an issue with an "out of warranty" lamp. I spoke to trading standards this norning and they have said to me if the lamp breaks in the next 12 months despite if its out of warranty s2 would not have a leg to stand on as its an ongoing fault that is widely publicised across forums and the internet, if i took the lamp to a specialist to have a look at and he confirmed it was a technical fault and not due to misuse, neglect etc the company will have to repair, replace or refund the lamp by law

I should think so, too. It's simply not good enough, when it's a known and recurring fault that clearly hasn't been resolved. In general terms, I think it's scandalous that business to business transactions should be treated differently. You should still be able to expect reliable/fit for purpose goods!

 

[sanilulu]

I only posted mine Tuesday and received my replacement this morning & £10 p&p to my acc ...

Just glad they sorted it out quickly (as I'd had to use my cheap spare lamp this week)

(Paid £12 postage but I'm not going to quibble for £2 ... the postage I sent 48hr ... Inc tracking & insurance for upto £100)

Can I ask tho as : I'm not sure why everyone is upset with S2 - surely it's a CND prob ..!!! ... As don't they get their supply from CND ..?? Or am I missing something ???

 

[nicole333]

It's not S2's fault at all that they are continuously being supplied with faulty lamps. I think what the upset with S2 is their customer service to the nail tech. Although it's frustrating for the person with appointments booked I can see why S2 would have to see the lamp first and make sure it is faulty one rather than just send a brand new lamp out.

What I personally think is bad customer service by S2 is to try and deny a problem when it is plain to see that this is still growing. Then to penalise the nail tech by not giving a proper warranty on the replacement lamp when the nail tech is the only innocent party in this whole embarrassing scenario. CND need to get their finger out and put this right.

 

[Charlistar]

If you repeatedly bought a loaf of bread from tesco and each time you got it it was mouldy, you would both return it and complain to tesco, they are retailing it so they are responsible for returns and replacements, it is down to them to then deal with the manufacturers about any issues.... if tesco kept refusing to deal with it, you would then go above them to warbutons to complain about both the bread and tesco. So yeah, I'd say it is fully S2's problem

 

[BronzeBeauties]

s2 are taking our money, denying theirs any issue with the lamps and as a further kick in the teeth not even supplying a warranty on an item that they and we know full well will unlikely last the next 12 months.

Quite frankly if they havnt been able to rectify the problem with the lamp in 4 years then they should not be selling it.

 

[Sharkster]

So last night i had a client and when she removed her hand from the lamp only one side of each nail had cured, i checked the lamp and only 2 bulbs on one side were switching on. I checked my bulb life and had 64 hours left, weird. I switched the bulbs anyway and it seems to be the lamp.

Same thing has just happened to my lamp, 41 hours left on the bulb life. It I am out of warranty. Can I just ask what side the bulbs stopped working? I'm wondering if it's that same side that mine stopped?