mobile-hands
Well-Known Member
Hi All, hope you are well...
A client visited my salon 10 days ago for bridal shellac fingers & toes... I didn't do them myself another member of staff did.
Today the lady called and left a message saying that her ring finger chipped the same day and a toe nail chipped the next! She said the rest of the nails remained fine but she had to visit another salon nearer to the venue for a repair!
On our website we ask for any problems like this to be reported within 3 days of application (although we really don't get many and if we do we do a free repair!)
However as this lady was getting married And so I understand (or though not confirmed) that she may have gone on her honeymoon straight after and this has been her first chance to contact us about it.
This was the ladies first visit to our salon.
How would you deal with this situation?
I have a few ideas but would like to know yours!
Thanks x
A client visited my salon 10 days ago for bridal shellac fingers & toes... I didn't do them myself another member of staff did.
Today the lady called and left a message saying that her ring finger chipped the same day and a toe nail chipped the next! She said the rest of the nails remained fine but she had to visit another salon nearer to the venue for a repair!
On our website we ask for any problems like this to be reported within 3 days of application (although we really don't get many and if we do we do a free repair!)
However as this lady was getting married And so I understand (or though not confirmed) that she may have gone on her honeymoon straight after and this has been her first chance to contact us about it.
This was the ladies first visit to our salon.
How would you deal with this situation?
I have a few ideas but would like to know yours!
Thanks x