So long story short, myself and my team had a really good last month, so I decided to treat them to a massage treatment the normal spa I go was fully booked. So i looked around for other salons in the local area and found one that looked really nice.
We went this weekend and to be honest it was awful and completely a waste of money, I couldn't relax and the massage at times hurt, the therapist was yawning and roughly pulling back the towels during the massage, I couldn't wait for it to be over.
Anyway, I came into work this morning and my therapist has bruises on her and said the girl she had did a really bad treatment. We was all very disappointed.
I decided to write an email this morning stating what had happened and that we was really sorry but didn't want to complain, but feel the owner should be made aware of this, I have had better massages from trainee therapists.
Anyway, I have had the owner this morning on the phone booking herself in for a treatment with us ! What`s that about ! I haven't even had a response from her, regarding my complaint. So it seems she is more interested in trying to score cheap points than address her issues! So now I don`t know what to do ? Should I confront her when she comes in and say it was nothing personally against you, we was trying to be honest with feedback. I`ve only been in this industry for four years so maybe i`m better off keeping quite, maybe people feel that you are out to get them! Or should I just act as if she is any other client carry out the treatment and wait for her email of complaint ? Ill deal with it as if she was any other client and show her how to run a salon and a business ?
Any Advice would be really great! Thanks
We went this weekend and to be honest it was awful and completely a waste of money, I couldn't relax and the massage at times hurt, the therapist was yawning and roughly pulling back the towels during the massage, I couldn't wait for it to be over.
Anyway, I came into work this morning and my therapist has bruises on her and said the girl she had did a really bad treatment. We was all very disappointed.
I decided to write an email this morning stating what had happened and that we was really sorry but didn't want to complain, but feel the owner should be made aware of this, I have had better massages from trainee therapists.
Anyway, I have had the owner this morning on the phone booking herself in for a treatment with us ! What`s that about ! I haven't even had a response from her, regarding my complaint. So it seems she is more interested in trying to score cheap points than address her issues! So now I don`t know what to do ? Should I confront her when she comes in and say it was nothing personally against you, we was trying to be honest with feedback. I`ve only been in this industry for four years so maybe i`m better off keeping quite, maybe people feel that you are out to get them! Or should I just act as if she is any other client carry out the treatment and wait for her email of complaint ? Ill deal with it as if she was any other client and show her how to run a salon and a business ?
Any Advice would be really great! Thanks