BronzeBeauties
Well-Known Member
I offer both shellac and Gelish. I have always preferred Gelish myself and most of my clients do until the last year or so!
I started withering out my shellac polishes, when they ran out not replacing them and only buying Gelish as this is what I was mainly using. The problem is a lot of the colours (new ones) are fading terribly for example I had a client in on Thursday had a light purple all over (will have to check the name in the morning) and by Friday sent me a photo they had all turns white! I had problems with colour like your so sweet your giving me a toothache fading but not so quickly. If they don't fade they shrink or look uneven! I phone Gelish and tell them about the problem which they obviously know about as other people must complain and I'm asked repeatedly if I have the receipt. Some I do some I don't, who keeps all their receipts? Then I'm told send it in with a receipt and we will test the polish and if theirs a problem we will refund. As if I'm going to call and lie! I sent photos in emails. Not one apology! Have made a huge mistake swapping brands, at least with sweet squared the customer service is second to none! Can safely say Gelish have blown it for me. Can't keep having clients returning unhappy and I have to use my time and money redoing their nails free of charge when I'm not at fault. So disappointed with the customer service! Anybody else have the same problems with Gelish?
I started withering out my shellac polishes, when they ran out not replacing them and only buying Gelish as this is what I was mainly using. The problem is a lot of the colours (new ones) are fading terribly for example I had a client in on Thursday had a light purple all over (will have to check the name in the morning) and by Friday sent me a photo they had all turns white! I had problems with colour like your so sweet your giving me a toothache fading but not so quickly. If they don't fade they shrink or look uneven! I phone Gelish and tell them about the problem which they obviously know about as other people must complain and I'm asked repeatedly if I have the receipt. Some I do some I don't, who keeps all their receipts? Then I'm told send it in with a receipt and we will test the polish and if theirs a problem we will refund. As if I'm going to call and lie! I sent photos in emails. Not one apology! Have made a huge mistake swapping brands, at least with sweet squared the customer service is second to none! Can safely say Gelish have blown it for me. Can't keep having clients returning unhappy and I have to use my time and money redoing their nails free of charge when I'm not at fault. So disappointed with the customer service! Anybody else have the same problems with Gelish?