Gemma morgan
Gemx190
Hi all!
I have been doing extensions for 8 years but recently opened a salon so as you can imagine you come across all kinds of people......
One lady claims to have had a problem with her hair. I had fitted it for her and the next day she decided to go to another hairdresser to have it curled. The hair had left some black marks on the straightener. She also told me that the hairdresser had done a strand test to dye the hair but she later told me it was 40 vol on it for 30 mins which made it frazzle.
I have offered to replace the hair and fit it for free but she wants a refund. Her and her mother keep ringing the salon but I dont think its fair on me to give the refund?! I have sent the hair to be tested and waiting for the results.
Any advice would be appreciated
Xxx
I have been doing extensions for 8 years but recently opened a salon so as you can imagine you come across all kinds of people......
One lady claims to have had a problem with her hair. I had fitted it for her and the next day she decided to go to another hairdresser to have it curled. The hair had left some black marks on the straightener. She also told me that the hairdresser had done a strand test to dye the hair but she later told me it was 40 vol on it for 30 mins which made it frazzle.
I have offered to replace the hair and fit it for free but she wants a refund. Her and her mother keep ringing the salon but I dont think its fair on me to give the refund?! I have sent the hair to be tested and waiting for the results.
Any advice would be appreciated
Xxx