Poppyisland
Well-Known Member
Hi,
Long story short - client had pre bonded extensions on Thursday 8th nov. Messaged Thursday night to see if they should feel tight.
Has messaged this morning saying her head is on fire and is burning, can’t stop crying and wants them out.
Our extensionist is away this weekend and she’s really panicking as the client won’t stop messaging her Saying she’s in a very difficult position, wants them out and a full refund.
I’m unsure what to do. Our extensionist is very well trained, does them every week for the past 3 years and we have never had anything like this before!
We are fully booked today, but she wants to pop in as she thinks her hair is being damaged. Any advice? X
Long story short - client had pre bonded extensions on Thursday 8th nov. Messaged Thursday night to see if they should feel tight.
Has messaged this morning saying her head is on fire and is burning, can’t stop crying and wants them out.
Our extensionist is away this weekend and she’s really panicking as the client won’t stop messaging her Saying she’s in a very difficult position, wants them out and a full refund.
I’m unsure what to do. Our extensionist is very well trained, does them every week for the past 3 years and we have never had anything like this before!
We are fully booked today, but she wants to pop in as she thinks her hair is being damaged. Any advice? X