redlottie13
JUST BE NICE
Hi all... Please excuse this ranting post I need some advice before I send some possibly quite harsh texts!
I haven't posted much as I've been a tad poorly sick ( nerve damage in my arm & being a hairdresser it's Great timing 6 months into starting my own business too ahhh! )
..
So when I started my business I gave friends (a close group of 9 girls who I would consider best friends) a discount of 30% off all services above 20 pound they have been great coming to me for everything then on.... Until it has recently come to my attention that one of them (the most regular client of the group) posted a picture tagging another hairdresser who used to do her extensions (I didn't like/use the particular hair extension brand she used so wasn't offended) this picture was of a guy tang colour (metallic lavender) 2 days after I sent her a beautiful dark brown!!! She said she loved it it was exactly what she wanted blag blah blah! So Wtf? Now a little background info without blowing my trumpet I'm quite popular in the colour correction department and have had a lot of exposure on facebook and instagram. I do a loyalty card (7 visits for a free cbw) recommend a friend and a first time client discount for clients but don't overly discount as I don't want to cheapen my skills. What am I doing wrong? Are my friends coming to me as I'm discounted, And see me as a second best option? I have worked in several city/trendy salons ect and have recently even done a similar lavender to the guy tang one! But as we know the Metallics arent available in the UK. I use olaplex and am very professional even with friends! I have also been stung twice with friends saying oh can I pay you next week.... 2 months later nothing! I'm not bothered too much about these ones as I will not be doing that again and will be totally honest about the reason why too!
So I'm sorry for rambling but my questions are...
Am I being to hard on myself?
Do discounts work?
Are most friends/family pee takers?
Are my discounts too much?
Do I revoke the discount?
Is it because I rent a chair and it's not my name above the door / do they see me as secondary?
Thanks guys
I haven't posted much as I've been a tad poorly sick ( nerve damage in my arm & being a hairdresser it's Great timing 6 months into starting my own business too ahhh! )
..
So when I started my business I gave friends (a close group of 9 girls who I would consider best friends) a discount of 30% off all services above 20 pound they have been great coming to me for everything then on.... Until it has recently come to my attention that one of them (the most regular client of the group) posted a picture tagging another hairdresser who used to do her extensions (I didn't like/use the particular hair extension brand she used so wasn't offended) this picture was of a guy tang colour (metallic lavender) 2 days after I sent her a beautiful dark brown!!! She said she loved it it was exactly what she wanted blag blah blah! So Wtf? Now a little background info without blowing my trumpet I'm quite popular in the colour correction department and have had a lot of exposure on facebook and instagram. I do a loyalty card (7 visits for a free cbw) recommend a friend and a first time client discount for clients but don't overly discount as I don't want to cheapen my skills. What am I doing wrong? Are my friends coming to me as I'm discounted, And see me as a second best option? I have worked in several city/trendy salons ect and have recently even done a similar lavender to the guy tang one! But as we know the Metallics arent available in the UK. I use olaplex and am very professional even with friends! I have also been stung twice with friends saying oh can I pay you next week.... 2 months later nothing! I'm not bothered too much about these ones as I will not be doing that again and will be totally honest about the reason why too!
So I'm sorry for rambling but my questions are...
Am I being to hard on myself?
Do discounts work?
Are most friends/family pee takers?
Are my discounts too much?
Do I revoke the discount?
Is it because I rent a chair and it's not my name above the door / do they see me as secondary?
Thanks guys
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