Hey guys,
Sorry for the essay!
So I posted a little about this a while ago.
I had a client in April who had a full head of nanos fitted.
She came in for a colour match and a consultation, filled in her consultation form, I fitted her extensions and off she went, really happy and full of compliments.
A week later she messaged me saying loads of her eyensions have slipped out so I asked her to come in to take a look, she then tells me that she's had nanos fitted before and they all fell out (one of my consultation form questions is about previous methods and she stated she's only ever had micro rings) so she lied.
when she's come in the hair was in horrendous condition, after a week. (I've used the same supplier as I do often and the hairs always perfect) It was dry, and tatty like it had excessive heat applied for prolonged periods. And her hair was exceptionally greasy, again another question on my form to which she ticked no so another lie.
I told her I'd change the nanos into micro rings and she was happy with that but I didn't have her shade in stock so I needed to order them.
She Cancelled two refit appointments, which I offered for free as a goodwill and I bought the rings myself as another good will.
Then she wanted a refund and the hair back as she's moved cities.
I refunded her fitting fee. And her Mam was going to pick her hair up.
Over a month later and I still have this hair, she gets in touch asking me to post it and I post it to her. Out of my own pocket as another good will.
Now she's messaging me saying she's going to trade and standards as the hair isn't the right colour (never mentioned before) it didn't stay in her head, she's out of pocket by this much money, she's getting the hair tested, do I have insurance, will I send her the receipts and so on.
I have a picture of it before and after and it's spot on, but it won't let me upload it!
Any advice, experiences and so on would be really appreciated as I'm stressed out.
Sorry for the essay!
So I posted a little about this a while ago.
I had a client in April who had a full head of nanos fitted.
She came in for a colour match and a consultation, filled in her consultation form, I fitted her extensions and off she went, really happy and full of compliments.
A week later she messaged me saying loads of her eyensions have slipped out so I asked her to come in to take a look, she then tells me that she's had nanos fitted before and they all fell out (one of my consultation form questions is about previous methods and she stated she's only ever had micro rings) so she lied.
when she's come in the hair was in horrendous condition, after a week. (I've used the same supplier as I do often and the hairs always perfect) It was dry, and tatty like it had excessive heat applied for prolonged periods. And her hair was exceptionally greasy, again another question on my form to which she ticked no so another lie.
I told her I'd change the nanos into micro rings and she was happy with that but I didn't have her shade in stock so I needed to order them.
She Cancelled two refit appointments, which I offered for free as a goodwill and I bought the rings myself as another good will.
Then she wanted a refund and the hair back as she's moved cities.
I refunded her fitting fee. And her Mam was going to pick her hair up.
Over a month later and I still have this hair, she gets in touch asking me to post it and I post it to her. Out of my own pocket as another good will.
Now she's messaging me saying she's going to trade and standards as the hair isn't the right colour (never mentioned before) it didn't stay in her head, she's out of pocket by this much money, she's getting the hair tested, do I have insurance, will I send her the receipts and so on.
I have a picture of it before and after and it's spot on, but it won't let me upload it!
Any advice, experiences and so on would be really appreciated as I'm stressed out.