BeautyByNikki
Well-Known Member
Hi everyone
My therapist performed a patch test last on 2nd March 2013 on a new client. She did it the way I learnt from Salon Geek, to put a couple of lashes on each outer corner. The client came back on 7th March for her lash appointment. As far as I was aware, everything was fine. The client asked for rebalance prices which I emailed to her.
I received an email this morning:
"Hi Nikki
As you're probably aware I had a set of eyelash extensions on Thursday 7th march. Everything was ok and *** is lovely - just over the weekend my eyes had become very irritated and it hurt to blink. I only washed my face carefully with soapy luke warm water and eventually tried to put it down to the fact maybe my eyes weren't used to the feeling of the extensions. It was only today that my eyelashes started to fall out - they were beyond itchy and really sore and uncomfortable to blink. I gently put some olive oil over the top as my friend (who is a beautician) recommended this to help take them off and ease the itching. As you can see from the photo my eyes have been left with no lashes what so ever - they are swollen and extremely sore. I'm not sure what's happened and I don't want *** to get into any trouble as she is so lovely but maybe you could help me - I am worried now my eyelashes won't grow back and ill be left like this for the foreseeable future.
I was expecting the extensions to last up to two weeks and mine barely lasted a weekend, and left me with sore, puffy and eyelash-less eyes. As you can see there are a few extensions left - ones that haven't fallen out. Some admittedly I pulled out but it took no effort and they came away easily, even before I applied the oil.
Please help. I will forward some more photos."
So the photos don't look bad, they obviously look like too many lashes have fallen out, but I can't see any redness or swelling. I have sent an email back to say don't worry, the lashes will grow back as normal and to use oil to remove the remaining lashes as her friend has advised her.
The thing I don't know how to handle is the money. She paid £35 on a special offer for a full set of lash extensions. I normally charge £50. I use Lash Revolution Pro + Glue and she was patch tested with this glue. Do I refund the money to her? Do I offer her an alternative treatment worth £35? Do I offer nothing? I've not had this situation before in all my years of eyelash extensions so it's definitely a new one for me.
If anyone can give their experience and advise me what to do, I would be so incredibly grateful.
My therapist performed a patch test last on 2nd March 2013 on a new client. She did it the way I learnt from Salon Geek, to put a couple of lashes on each outer corner. The client came back on 7th March for her lash appointment. As far as I was aware, everything was fine. The client asked for rebalance prices which I emailed to her.
I received an email this morning:
"Hi Nikki
As you're probably aware I had a set of eyelash extensions on Thursday 7th march. Everything was ok and *** is lovely - just over the weekend my eyes had become very irritated and it hurt to blink. I only washed my face carefully with soapy luke warm water and eventually tried to put it down to the fact maybe my eyes weren't used to the feeling of the extensions. It was only today that my eyelashes started to fall out - they were beyond itchy and really sore and uncomfortable to blink. I gently put some olive oil over the top as my friend (who is a beautician) recommended this to help take them off and ease the itching. As you can see from the photo my eyes have been left with no lashes what so ever - they are swollen and extremely sore. I'm not sure what's happened and I don't want *** to get into any trouble as she is so lovely but maybe you could help me - I am worried now my eyelashes won't grow back and ill be left like this for the foreseeable future.
I was expecting the extensions to last up to two weeks and mine barely lasted a weekend, and left me with sore, puffy and eyelash-less eyes. As you can see there are a few extensions left - ones that haven't fallen out. Some admittedly I pulled out but it took no effort and they came away easily, even before I applied the oil.
Please help. I will forward some more photos."
So the photos don't look bad, they obviously look like too many lashes have fallen out, but I can't see any redness or swelling. I have sent an email back to say don't worry, the lashes will grow back as normal and to use oil to remove the remaining lashes as her friend has advised her.
The thing I don't know how to handle is the money. She paid £35 on a special offer for a full set of lash extensions. I normally charge £50. I use Lash Revolution Pro + Glue and she was patch tested with this glue. Do I refund the money to her? Do I offer her an alternative treatment worth £35? Do I offer nothing? I've not had this situation before in all my years of eyelash extensions so it's definitely a new one for me.
If anyone can give their experience and advise me what to do, I would be so incredibly grateful.