Hi,
Im not quite sure why you are having problems but the basic routine for an eyelash perm should go something like this:
1) Remove any eye make up and cleanse the eye area with an oil free eye make up remover.
2) Make sure that the eyelashes and surrounding eye area is completely dry.
3) Select the rod size that you are going to use. The system that I use has rods from size 1 (suitable for oriental customers - very short eyelashes) to 4 (suitable for customers with fairly long eyelashes).
4) Take a rod, flex and carefully apply to the eyelashes as close to the base as possible.
5) Using an orange wood stick or toothpick whichever you find easier bend the lashes back on to the rod. Stick the lashes back firmly with the glue.
6) Apply the neutralising gel first as this will effectively make the lashes loose any existing curl and allow you to curl them to the shape of the rod.
7) Cover with clingfilm ( any brand works fine, i make mine into little 'cones' so that the clingfilm does not stick to the lashes)
8) Leave on for the recommended time and apply the perm gel for the manufacturers recommended time.
9) Carefully remove the rods by soaking a cotton bud in water and gently rolling this along the lashes until you are able to roll the rod off. This should take 2-3 minutes.
10) Finish by applying some petroleum jelly.
Hope this helps...