Paige@TheClinik
Well-Known Member
I had a client in today who came for a clear acrylic overlay, as she only requested this I booked out just 45 minutes, when she arrived she already had an overlay on with a tiny bit of growth, no lifting etc she explained to me that she didn't want a high shine so I started to buff over the overlay and proceed to my acrylic application, towards the end she stopped me and said "I'm not happy with these they don't look nice" so I tried to make them as nice as I could although I wasn't happy with them but they were as she requested and buffed up to a shine, I went to finish with oil and she sat up and said "are these finished? Is this the standard you give your clients, I'm coming to see your manager tomorrow, I'm not happy they look awful" at this point I'm ready to die and was just telling her to have them free, if I'm honest I had to get home to get my son and I just wanted her out of there. She turns to my colleague and starts shoving them in her face telling her how awful they are and unacceptable but still demanded to pay she then turned to me and said "I'm not being rude but they are unacceptable" I don't know what came over me I stood up and burst into tears and said "not being rude? you have just ripped me to frigging shreads!"
Now I know the way I reacted was not acceptable, after recovering from a panic attack in the bathroom I came down to apologize to her as she is still stood slagging me off to my colleagues And I intend to go to work in the morning get her number and call her to apologise again.
I am just so gutted! I have a really low self esteem and my work is my escape and that has knocked my confidence the thought of stepping into work again makes my heart drop
Has anyone else experienced anything like this?
Now I know the way I reacted was not acceptable, after recovering from a panic attack in the bathroom I came down to apologize to her as she is still stood slagging me off to my colleagues And I intend to go to work in the morning get her number and call her to apologise again.
I am just so gutted! I have a really low self esteem and my work is my escape and that has knocked my confidence the thought of stepping into work again makes my heart drop
Has anyone else experienced anything like this?