Hi, I had my 'first' client last night. She had booked with me after seeing my website.
I was v. nervous on the way there but was ok once i was inside! It all went well but i did feel very incomfortable with her. Im a very easy going person who can get on with just about anyone, but this lady was kind of intimidating. It was just the way she looked at me when she talked, everytime i said anything she tried to make me sound like a bit of an idiot tbh! She talked about her dog a lot and kept asking me my opinion about things to do with him, i explained i dont have a dog so wasnt really sure but she continued to ask my opinions, when i finally did give an opinion about something she told me i was wrong!!
Then she talked about a salon that she used to have nail extensions at, she did nothing but run them down, yet she kept going back there, a friend of hers runs it and i get the impression they've fell out.
She kept telling me how she got cheap sets of nails but everytime they made her fingers sore and used to actually leave her with cuts on her skin, the nails would fall off etc (why go back then i thought?!) She also told me how she used to pick the nails off, i told her im not qualified in extension yet but in my opinion i didnt think picking them off was a good idea as as far as i know it can damage the natural nails underneath. She replied with 'oh well, i dont care!'
I didnt know what to say to that so I just started bringing the conversation back to her natural nails and the treatment i was giving her - of which she made out she knew everything about and no matter what i said, 'she knew it all' (even after when i asked her what type of nail extensions she'd had on before she replied 'fake one's!!
).
She was hard work to talk to, in the end i tried to keep conversation to a minimum, i told her i may go quiet - its not because im being rude but because im concentrating on her cuticle work! She was ok with this thankfully!! lol!
She was ok at the end, and seemed genuinly amazed at the result of the hand scrub and p.wax. When id finished she kept looking at her hands saying 'my nails have never looked so good, i cant believe it, its like their not my own hands etc!'
It was nice to see the change in attitude at the end and i was relieved as i was kind of expecting it to just not be good enough.
Hopefully, if she books again then she may be more relaxed with me and perhaps a bit nicer throughout the treatment (not just the end!).
I just wanted to ask how you all tend to deal with clients like this? My worry is, that with the way she kept running down this other salon what if she did it to me!? Hopefully she will never have reason for this, i found it difficult to believe all she said about the other salon (as like i said, they have an exc. rep and ive never heard any horror stories from there).
Ive just never met anyone like this before (or if i have then ive avoided them since lol!).
I know you cant pick or choose your clients but would just appreciate some tips on the best way to be with people like this?
I was v. nervous on the way there but was ok once i was inside! It all went well but i did feel very incomfortable with her. Im a very easy going person who can get on with just about anyone, but this lady was kind of intimidating. It was just the way she looked at me when she talked, everytime i said anything she tried to make me sound like a bit of an idiot tbh! She talked about her dog a lot and kept asking me my opinion about things to do with him, i explained i dont have a dog so wasnt really sure but she continued to ask my opinions, when i finally did give an opinion about something she told me i was wrong!!
Then she talked about a salon that she used to have nail extensions at, she did nothing but run them down, yet she kept going back there, a friend of hers runs it and i get the impression they've fell out.
She kept telling me how she got cheap sets of nails but everytime they made her fingers sore and used to actually leave her with cuts on her skin, the nails would fall off etc (why go back then i thought?!) She also told me how she used to pick the nails off, i told her im not qualified in extension yet but in my opinion i didnt think picking them off was a good idea as as far as i know it can damage the natural nails underneath. She replied with 'oh well, i dont care!'
I didnt know what to say to that so I just started bringing the conversation back to her natural nails and the treatment i was giving her - of which she made out she knew everything about and no matter what i said, 'she knew it all' (even after when i asked her what type of nail extensions she'd had on before she replied 'fake one's!!
).She was hard work to talk to, in the end i tried to keep conversation to a minimum, i told her i may go quiet - its not because im being rude but because im concentrating on her cuticle work! She was ok with this thankfully!! lol!
She was ok at the end, and seemed genuinly amazed at the result of the hand scrub and p.wax. When id finished she kept looking at her hands saying 'my nails have never looked so good, i cant believe it, its like their not my own hands etc!'
It was nice to see the change in attitude at the end and i was relieved as i was kind of expecting it to just not be good enough.
Hopefully, if she books again then she may be more relaxed with me and perhaps a bit nicer throughout the treatment (not just the end!).
I just wanted to ask how you all tend to deal with clients like this? My worry is, that with the way she kept running down this other salon what if she did it to me!? Hopefully she will never have reason for this, i found it difficult to believe all she said about the other salon (as like i said, they have an exc. rep and ive never heard any horror stories from there).
Ive just never met anyone like this before (or if i have then ive avoided them since lol!).
I know you cant pick or choose your clients but would just appreciate some tips on the best way to be with people like this?
