I understand completely, i have red hair and it is bummer too lift, it is also is thick and corse so bleach tends too make the texture drier and frizzier, some people can come across as condescending but don't give up you can pick up some good tips and advice, it doesn't matter how long you've been in the profession for nobody knows everything! There is always something new too learn, I've been hairdressing a long time but haven't come into contact with EVERY situation! We red heads need to stick together, not many of us about 😉