Hi I am a mobile hair extension specialist and have been doing so for over 3 years, I have a small clientele and have never had any complaints, I also do another qualified hairdresser and hair extension specialist regularly who loves my work! yesterday I had a client (who I had never done before) contact me for an on the day appointment for russian hair, I explained that I don't normally do on the day appointments and I didn't have russian hair to hand I had to order it, she asked me what I did have and i explained i had brazilian hair in her colour. (she sent me a pic via email) and i said to her I could fit her in if she came to me as she lives well out of the area that i cover and she could come in the evening, she arrived over 45 mins late and when she arrived her hair looked nothing like the pictures and was a very blunt cut and seriously the thickest hair i've ever seen in my life. I tried my best and attached 200 1g strands as thats all I had, it didn't blend at all and i was so ashamed! I explained to her that she could come back tomorrow and I would add more hair free of charge but she would just have to pay for the hair. she left well after 11.30pm and was happy to come back for me to add more hair, as she agreed her hair is so thick and it was a last minute appointment without a face to face consultation (which i will never make the mistake of doing again) now she is bombarding me with rude messages demanding that i go to her house to do the hair which is miles away and we agreed she would come back tomorrow. she is telling me I am not good at my job and should advertise for women to be bald so i can make them look nice, she is demanding i NEED to see her today or sunday and that i am pushing her buttons, she is also accusing me of not putting 200 when i clearly had! I've explained nicely to her several times that i will sort it for her tomorrow if she comes back to me but she is being utterly rude. i just feel so disheartened and feel like giving up hair. i have so many customers booked in over the following weeks and feel like i won't be good enough for them also. its so stressful when you try your best to be as polite and offer a great service and you get someone being so rude.