When confronted by MMA (which you can smell as soon as you start filing...), I ONLY do rebalances.
I avoid soak-off's/removals because
A) you wind up exposing the nail plate damage and the client to discomfort (although not caused by you.
B) the time it takes to remove them is NOT pleasant for me, nor the client
C) I usually find that quality products don't like damaged nails and tend to 'lift' following an application to MMA/NSS-traumatized nails.
D) when the plate is really damaged, and uv gel is applied, avoiding a heat spike is very nearly impossible in some cases.
I explain it all to the client and while the 'yellow' of the old product is unsightly, I prefer not to torture them and expose the damaged plate.
And a rebalance is less costly to them than charging double for the removal (because it takes so long) and then the cost of a new set on top of that?
I would NEVER tell a client to return to the NSS to have them removed because they NSS "pry them off' which only makes matters worse.
When they see my 'gel' come out, they're always surprised and ask what it is.
Hardly their fault, I know.
As for NSS referring to L&P as gel because it's what they've always done.. hmmmmmm I'm more inclined to think that they're crooks. Simple fact is in the salons around here, they tell people "get bio gel, it's better for your nails, only 5-10 dollars more" and then proceed to apply L&P with gel written on the pot.
That is straight up SCAMMING of the public.
There is no excuse for it.
And no one can tell me that they don't know what they're doing. BULL!
You never see any of them wearing their own nails.
OF COURSE NOT! They see the damage they cause on a daily basis.
Due to my way of doing things and explaining EVERY LITTLE DETAIL to my clients... I've built a nice strong base and they're educating their friends.
Knowledge is power, SHARE IT.
Eventually, things WILL change. Nothing stays the same forever.