Northern Nails
Well-Known Member
As the title suggests. What method works best for you?
I usaully as them to leave feedback on my facebook wall there for other potential clients can see it x
But if the feedback is negative it gives you a golden opportunity to show your great customer services skills and sort the issue to the customers satisfaction
yeah i suppose but i wouldn't to relay on this method of feedback. I'd rather not delete customer posts to be honest.you could always delete any negative comments left can't you? x
What about making up some sort of posting box to which clients can post their feedback forms into at the salon?
You could let your clients know it is emptied once a week - say on a Saturday after work or first thing Tuesday morning when the salon opens so clients know it is anonymous if they wish to stay that way, and on the form itself you could make putting their name on optional. This way clients may be inclined to be more honest about their experience/treatments etc..
I think its a very good idea, because it could pick up something you have been missing from maybe not introducing yourself to new clients or not greeting as nicely as you think you are to not explaining treatments or after care properly..
yeah if it's good feedback. but if not i'd rather not publicise the fact.
as of yet i have had no negative , im sure if a client had a dispute they would ring or pm me :green: so far so good fingers crossed
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