HayleySullivan
Well-Known Member
Hiya,
I am getting quite disheartend ... I have been set up doing nails and tanning mobile for a couple of months now and have recently added lash extensions. Most of my clients are family/friends and friends of friends - who come to me by word of mouth.
I recently advertised on the internet and have had 2 clients - who have both not really been happy with their treatments!
The first one was someone for lash extensions - I am doing them 1/2 price at the moment as I am newly qualified and need the expirience. The lady called the next day and said quite a few had fallen out - I ended up given her a refund - which i shouldnt have done - since speaking to the lash company I use - they said I had done everything right and was probably something the lady had done. Its my first complaint so just offerd a refund without thinking!
Last week I done a set of bio gel nails in french. I am normally quite happy with my gels - i know they are def not perfect and there is always stuff i would like to improve on but i am normally happy-ish with them. The lady I done last week seemed to pick at everyting I was doing and it was making me really nervous - i really did not like the nails - even though she did pay me - she didnt say she wasnt happy - but i sort of sensed she wasn't.
It has just put me down quite a lot ... I am only just starting out ... so want to keep going but dont feel good enough ... Any advice? x
I am getting quite disheartend ... I have been set up doing nails and tanning mobile for a couple of months now and have recently added lash extensions. Most of my clients are family/friends and friends of friends - who come to me by word of mouth.
I recently advertised on the internet and have had 2 clients - who have both not really been happy with their treatments!
The first one was someone for lash extensions - I am doing them 1/2 price at the moment as I am newly qualified and need the expirience. The lady called the next day and said quite a few had fallen out - I ended up given her a refund - which i shouldnt have done - since speaking to the lash company I use - they said I had done everything right and was probably something the lady had done. Its my first complaint so just offerd a refund without thinking!
Last week I done a set of bio gel nails in french. I am normally quite happy with my gels - i know they are def not perfect and there is always stuff i would like to improve on but i am normally happy-ish with them. The lady I done last week seemed to pick at everyting I was doing and it was making me really nervous - i really did not like the nails - even though she did pay me - she didnt say she wasnt happy - but i sort of sensed she wasn't.
It has just put me down quite a lot ... I am only just starting out ... so want to keep going but dont feel good enough ... Any advice? x