You're okay Char, I'll mean it for you even though it's not a word we use in Glasgow. (Glaswegian parlance "beat it ya bampot, the OP is welcome to use that.
)
New client texted me and said I suck!
- Thread starter Killakels61
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You're okay Char, I'll mean it for you even though it's not a word we use in Glasgow. (Glaswegian parlance "beat it ya bampot, the OP is welcome to use that.
)maddynails
Well-Known Member
easy! totally ignore her! only if she calls you tell her straight that you know what she is up to, don´t be shy, there is no point as you know you will not be able to and do not want to retain this client. Tell her if she comes in at a time to suit you lets say between 9-10am Monday you will remove her polish free of charge and refund her 50%. Then after the deal is done tell her to kiss your:green: sorry i meant to say tell her she is not welcome in the future. She really needs telling so don´t be sheepish! oh and your flogging a dead horse if you think you can prevent her sla**ng you off to everyone.
Killakels61
Active Member
Thank you everyone! I let the salon owner know. The girl had emailed her, saying that I did a horrible job and lied saying that I didn't offer to redo them!!! View attachment 66614
I love that the owner made it clear to her that she was rude
EDIT: Attachment has been removed due to personal details (name and email) contained on it.
I love that the owner made it clear to her that she was rude
EDIT: Attachment has been removed due to personal details (name and email) contained on it.
Last edited by a moderator:
nailpod
Well-Known Member
Wow she is basically bulling your salon by publically rating your salon negatively ! That is not correct. At the end of the day you have done urself a dis service and yourself bcoz like a spoilt child she is throwing a tantrum your boss gave Into her fake complaint and lies. Thus re assuring this rude woman that her behaviour is acceptable and she got what she wanted / free nails. And so I am sure she will do this to another salon shortly ... Untill someone says : NO.
She left your nail table happy. If they chipped or peeled then re do them.
If she was not happy she is not blind she can look and complain while she is sitting at the nail table.
I have also been bullied by clients and taken for a ride. It's so upsetting for you as a therapist. Don't let ppl knock your ability in yourself ! She is just a silly cow.
Beauty at your finger tips!
She left your nail table happy. If they chipped or peeled then re do them.
If she was not happy she is not blind she can look and complain while she is sitting at the nail table.
I have also been bullied by clients and taken for a ride. It's so upsetting for you as a therapist. Don't let ppl knock your ability in yourself ! She is just a silly cow.
Beauty at your finger tips!
char1112
Well-Known Member
I'm a bit annoyed she got her money back... She sounds like a total bully!
Kat91
Well-Known Member
She should not have got that refund....
kcsbeauty
Active Member
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Do you work in a nail salon or rent a table in a salon etc??
Can't believe the owner gave her a refund.
xnailsbylisax
Well-Known Member
Wow that manager wants to be very careful. If anyone else gets wind off the client getting a refund when she wasn't due one, every tom, dick & harry will be tryin it on. She definitely should've put her foot down more. You seem more assertive than your manager haha atleast you didn't give in.
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hairbylouisa
Well-Known Member
Sorry im not from nails... but when somebody new comes in to the salon for treatment and slates off their previous salons they've been too I get the impression she is a lady who is hard to please and wants something for nothing! Dont doubt yourself! I bet your nails looked gorgeous. In future dont refund unless you take the nails off aswell! Cant believe that cow got her money back
Sent from my GT-I9505 using SalonGeek mobile app
Sent from my GT-I9505 using SalonGeek mobile app
Sometimes, you just have to do what you have to do.
I'm sure the manager had her reasons for her course of action. It's not good to think that people will get away with trying to get refunds for this type of thing, but having recently had to make a decision about not speaking out against one of our tutors, it's not always as simple as it looks.
I do believe in karma. It helps.
I'm sure the manager had her reasons for her course of action. It's not good to think that people will get away with trying to get refunds for this type of thing, but having recently had to make a decision about not speaking out against one of our tutors, it's not always as simple as it looks.
I do believe in karma. It helps.
Do you not have a standard "management reserves the right to refuse custom" anywhere?
She's one person. Why are you giving her so much power? She didn't like the nails,you have her options which she refused as she's clearly after a freebie. That's it! It's over, you know they were good, she isn't getting any money back so don't worry about it!
I noticed you said you gave her x, y and z free? Did you do this before or after she started bad mouthing the other techs because she could have seen this as you trying to keep her sweet?
She's one person. Why are you giving her so much power? She didn't like the nails,you have her options which she refused as she's clearly after a freebie. That's it! It's over, you know they were good, she isn't getting any money back so don't worry about it!
I noticed you said you gave her x, y and z free? Did you do this before or after she started bad mouthing the other techs because she could have seen this as you trying to keep her sweet?
