So this nightmare customer has contacted a no win no fee it’s been 18 months since I did her hair. I know I don’t have to legally respond… has anyone had this same problem? Please don’t judge but My liability insurance had lapsed I didn’t realise…. I’m happy to pay solicitors because I know she never has a burnt scalp that she now claiming to have..: it says on the letter she didn’t go the doctors or see any medical profession. How can people make up lies ans try and ruin small Bussiness. Thank you for anyone that can help x