Hi there,
I am wondering if you can help me at all. I am having a bit of an issue when it comes to our policy. I took over a salon 18 months ago before they used to charge every time they took of gel, even if they were reapplying it. I thought that was a bit tight so now don't charge anything for removal if we put the gel back on, we do charge if we are taking some else's work off though- which I think is fair. It is very clear on our price lists, but I have had a couple of people call and ask, I have been very clear about our policy and they still question it. However a customer has literally just walked in and said that I didn't say that and that I said we only charged if we were not putting gel back on. I really don't want to argue with customers as it just makes everything sour and doesn't look good in front of other customers. How do people deal with customers saying you said something completely different to what you said, without getting into an argument? Thanks in advance for any help you can give and hope that all makes sense?
xxxx
I am wondering if you can help me at all. I am having a bit of an issue when it comes to our policy. I took over a salon 18 months ago before they used to charge every time they took of gel, even if they were reapplying it. I thought that was a bit tight so now don't charge anything for removal if we put the gel back on, we do charge if we are taking some else's work off though- which I think is fair. It is very clear on our price lists, but I have had a couple of people call and ask, I have been very clear about our policy and they still question it. However a customer has literally just walked in and said that I didn't say that and that I said we only charged if we were not putting gel back on. I really don't want to argue with customers as it just makes everything sour and doesn't look good in front of other customers. How do people deal with customers saying you said something completely different to what you said, without getting into an argument? Thanks in advance for any help you can give and hope that all makes sense?
xxxx