Hi there,
Just looking for some advice. I have a client that I fitted nano rings in 2 weeks ago, she has emailed me a few times since saying she isn't happy with the hair, she has sent me pictures also. The hair looked fine in the pics just needed brushed.
She is now requesting that I give her a full refund and is asking whom my supplier is and to see receipts. So I have gave her the supplier information and sent her a picture of the receipt, she is not trying to work out how much she has paid for the hair and how much I have taken for labour.
She has emailed me saying she is getting them all taken out (no one else round here does nano rings so won't have the tools) and she is asking for my receipt with my personal details on it.
I'm just wondering do I need to give her my receipt. Everything is legit and I don't mind her seeing it, I have sent her a picture but I'm not sure i'm comfortable with her having my receipt.
I'm 30 weeks pregnant and have done several free maintenance appts for her since she has been a pain to try and keep her happy. This is really stressing me out and I want to just get rid of her!
Any advice would be appreciated,
Thanks
Just looking for some advice. I have a client that I fitted nano rings in 2 weeks ago, she has emailed me a few times since saying she isn't happy with the hair, she has sent me pictures also. The hair looked fine in the pics just needed brushed.
She is now requesting that I give her a full refund and is asking whom my supplier is and to see receipts. So I have gave her the supplier information and sent her a picture of the receipt, she is not trying to work out how much she has paid for the hair and how much I have taken for labour.
She has emailed me saying she is getting them all taken out (no one else round here does nano rings so won't have the tools) and she is asking for my receipt with my personal details on it.
I'm just wondering do I need to give her my receipt. Everything is legit and I don't mind her seeing it, I have sent her a picture but I'm not sure i'm comfortable with her having my receipt.
I'm 30 weeks pregnant and have done several free maintenance appts for her since she has been a pain to try and keep her happy. This is really stressing me out and I want to just get rid of her!
Any advice would be appreciated,
Thanks