Hi all I have a beauty and aesthetic's clinic and my cancellation policy is 48 hours before appointment. just recently I've had to enforce this policy due to clients cancelling within that period. Many of my clients have reacted quite negatively to this, despite my policy being listed in text confirmations, appointment reminders and listed on my website.
What I am trying to ask is do you stick to your guns with regards your policies, or do you have a tendency to back down? My belief is that my policies are in place to try and give me some kind of security being a self-employed business woman, however my clients don't seem to appreciate that and I am steadily losing clients over this?
My other thought process is that if these clients don't respect me and my business enough to conform to this policy then do I really need them as clients?
Be interested to know your thoughts?
What I am trying to ask is do you stick to your guns with regards your policies, or do you have a tendency to back down? My belief is that my policies are in place to try and give me some kind of security being a self-employed business woman, however my clients don't seem to appreciate that and I am steadily losing clients over this?
My other thought process is that if these clients don't respect me and my business enough to conform to this policy then do I really need them as clients?
Be interested to know your thoughts?