Hi geeks - would appreciate it if you could help me in this...
I'm a MUA & a retail cosmetics also - I'm always honest with people when they ask me my opinion, they way I look at it, when they buy from me they are getting advice from a professional MUA & that's part of the service...
However, I have realised that people don't always like to hear the truth - and its costing me sales! :suprised: I don't mean I'm being nasty or anything, simple things like trying to convince people to buy the right shade of foundation & not one that is 10 shades too dark for them! I don't really push the issue but I will say something like "Its totally up to you but my opinion is that you should pick ***** shade" - then they either get embarrassed & don't want to buy the darker shade in front of me so they tell me they'll think about it, and never come back, or they are offended that I have matched them up with such a shade! :suprised:
Obviously I want the sales but I don't want people thinking I don't have a clue by selling make up that is wrong for that person - how do you strike the correct balance?
I'm a MUA & a retail cosmetics also - I'm always honest with people when they ask me my opinion, they way I look at it, when they buy from me they are getting advice from a professional MUA & that's part of the service...
However, I have realised that people don't always like to hear the truth - and its costing me sales! :suprised: I don't mean I'm being nasty or anything, simple things like trying to convince people to buy the right shade of foundation & not one that is 10 shades too dark for them! I don't really push the issue but I will say something like "Its totally up to you but my opinion is that you should pick ***** shade" - then they either get embarrassed & don't want to buy the darker shade in front of me so they tell me they'll think about it, and never come back, or they are offended that I have matched them up with such a shade! :suprised:
Obviously I want the sales but I don't want people thinking I don't have a clue by selling make up that is wrong for that person - how do you strike the correct balance?