Michelle77
Well-Known Member
A LESSON TO ALL EMPLOYEES WHO WORK WITH RUDE CUSTOMERS
Indeed, an award should go to the Virgin Airlines gate Attendant in
Sydney some months ago for being smart and funny, while making her
point, when confronted with a passenger who probably deserved to fly as
cargo. A crowded Virgin flight was cancelled after Virgin's 767s had
been withdrawn from service. A single attendant was re-booking a long
line of inconvenienced travellers. Suddenly an angry passenger pushed
his way to the desk. He slapped his ticket down on the counter and said,
"I HAVE To be on this flight and it HAS to be FIRST CLASS". The
attendant replied, "I'm sorry sir. I'll be happy to try to help you,but
I've got to help these people first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your Attention
please," she began, her voice heard clearly throughout the terminal. "We
have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14." With the folks
behind him in line laughing hysterically, The man glared at the Virgin
attendant, gritted his teeth and said, "F... You!" Without flinching,
she smiled and said, "I'm sorry, sir, but you'll have to get in line for
that too."
Indeed, an award should go to the Virgin Airlines gate Attendant in
Sydney some months ago for being smart and funny, while making her
point, when confronted with a passenger who probably deserved to fly as
cargo. A crowded Virgin flight was cancelled after Virgin's 767s had
been withdrawn from service. A single attendant was re-booking a long
line of inconvenienced travellers. Suddenly an angry passenger pushed
his way to the desk. He slapped his ticket down on the counter and said,
"I HAVE To be on this flight and it HAS to be FIRST CLASS". The
attendant replied, "I'm sorry sir. I'll be happy to try to help you,but
I've got to help these people first, and I'm sure we'll be able to work
something out." The passenger was unimpressed. He asked loudly, so that
the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address
microphone: "May I have your attention please, may I have your Attention
please," she began, her voice heard clearly throughout the terminal. "We
have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14." With the folks
behind him in line laughing hysterically, The man glared at the Virgin
attendant, gritted his teeth and said, "F... You!" Without flinching,
she smiled and said, "I'm sorry, sir, but you'll have to get in line for
that too."