I am sorry that you feel you have been let down or feel mislead..... but I honestly think that we as Therapists and Nail Technicians are responsible for buying the correct equiptment...if you order, say for instance the PHD roller wax system refills, they wont ask you if you have the actual wax warmer, they will assume that you already have the necessary equipment to house the wax tubes and are ready to go....when I introduce something new to the salon, I ask all sorts of questions as to how does it work and what will I need..... Not the answer you where probably hoping for but, if your UV Lamp is still boxed and unused and you have a receipt you can take it back..... and then order the CND lamp that goes with the CND Shellac system....
I hope you get it all sorted out, I got the Shellac colours before I got my CND lamp, couldn't wait to try it on myself and yes it looked great finished but it peeled withing a few days and I knew that there was no way it would be OK to offer it as a reliable service to mu clients until I got the right lamp to do a lasting job.......
Hope you get it sorted huni xxxx